SBI Credit Card — Finance charges, late fees etc. Charged when statement itself not received & payment made on basis of sms received

Address:

Mumbai City, Maharashtra

This is Kamlesh Raheja from Mumbai
In the bill dated 1/6/15, late fees & gst charged Rs. 570/- Payment had been made immediately on receipt of sms, though the statement was not received;
Again, in bill of 1/7/15 another Rs. 2898/- charged as finance charges, late fees, gst etc. when in fact payment made by me without receiving statement.
Email sent to them 26/6/15, 11/7/15 & 20/7/15 for which no action taken.
My payments are otherwise always prompt & online, A delay of a day or 2 was entirely because of non availability of statement & payment made immediately online, when sms received that payment overdue; Hence our intention cannot be doubted.