[Resolved]  SBI Credit Card — finance Charges waive-off

Dear Prem,

Thanks for sharing your contact number, we will get in touch with you soon and address your concern at the earliest.
Although we would request you not to post your contact and card details publicly but mail us at [protected]@sbicard.com next time.


Regards,
SBI Card

Kindly look concern person ...

i not getting satisfaction resolution by sbi credit, no one called since 5 may to tilll now, i m not paying any more till resolution.


01/05/2014 FINANCE CHARGE CREDIT (EXCL GST 102.84) 832.00 Cr.
31/05/2014 FINANCE CHARGE CREDIT (EXCL GST 0.11) 0.92 Cr.
01/06/2014 TOTAL GST CREDIT FOR CURRENT STMT 78.75 Cr.
01/06/2014 FIN CHARGE ON RETAIL (EXCL GST 24.20) 195.83 Dr.

Dear.Mr.Prem.Nandan,

Warm Greetings for the day!

We sincerely regret for the inconvenience caused to you on the matter addressed to us. We are committed to resolve the matter to your satisfaction.

This is with reference to your telephonic conversation dated 26/05/2014 with our customer care executive regarding finance charges related to your SBI card account and we do hope that our executive was able to address your issues to your satisfaction.

We have already taken note of your request, regarding finance charges reversal (832) and would like to assure you that the same is under consideration. We would be intimating you shortly on the status of the same.

We understand the concern expressed in your communication and sympathize with the difficulties faced by you. However, we are not in a position to provide further waiver on your SBI card account.

Please feel free to contact us should you require any further assistance or clarification.

Yours sincerely,
Archana
From CEO Desk – SBI Card

[THREAD ID:1-2NX6XS]


-----Original Message-----

From: [protected]@yahoo.com
Sent: 23/5/2014 01:09:29 AM
To: <[protected]@sbicard.com>
Subject: RE: [Interaction Id:[protected]] Sub: finance Charges waive-off

Dear sir,

I m not position to pay Rs3620. It big amount for me, thanks for sympathize (Sbi slowgan Making simple life/does`nt mean life and death ) I never expect such think from Sbi I have to pay Rs3620 for delay payment 10 days reason behind sudden death in family.


Dear archana mam,

Kindly let me know, Mr. Pallav Mohapatra, Mr. Sameer Maheshwary, concern person aware of my case.

Dear concern person kindly rethink and help me out.

Regards
Prem
[protected]


-----Original Message-----
From: [protected]@sbicard.com [mailto:[protected]@sbicard.com]
Sent: 20 May 2014 17:34
To: [protected]@yahoo.com
Subject: Re: [Interaction Id:[protected]] Sub: finance Charges waive-off

Dear.Prem.Nandan,

Warm Greetings for the day!

We sincerely regret for the inconvenience caused to you on the matter addressed to us. We are committed to resolve the matter to your satisfaction.

We understand the concern expressed in your communication and sympathize with the difficulties faced by you. However, we are not in a position to provide any waiver on your SBI card account.

We would like to inform you that in case the payments are missed or outstanding on the card is received less than the total amount due/ total outstanding amount, then interest charges are applied on the balance amount, thus the payment starts revolving on the account, this is also applicable on all the fresh charges incurred, in the same month by the cardholder.

The finance charge will be levied at 3.35% per month plus government service tax @ as per applicable charges.

Please note that the finance charges will be calculated on opening balance as well as fresh purchases. This process continues till the complete outstanding on your card account is paid in full.

We wish to inform you that we have received the payment of Rs. 750 through NEFT made by you and the same has already been credited to your SBI card account.

We wish to inform you that as on date the total outstanding amount on your SBI card account is Rs.8, 619.26.

Please feel free to contact us should you require any further assistance or clarification.

Yours sincerely,
Archana
From CEO Desk – SBI Card


[THREAD ID:1-2NX6XS]


-----Original Message-----

From: [protected]@yahoo.com
Sent: 17/5/2014 09:55:51 PM
To: "[protected]@sbicard.com" <[protected]@sbicard.com>
Cc: "[protected]@sbicard.com" <[protected]@sbicard.com>; prem nandan <[protected]@yahoo.com>
Subject: Re: [Interaction Id:[protected]] Sub: finance Charges waive-off

Dear Sir

Thanks for reply
1:- As Per bill Statement 1 April 2014 total due Rs 50, 749.11, i paid Payment in April 2014 Date :-21/04/2014:-Rs 5000.Date :-30/04/2014:-Rs 25001.Date :-01/05/2014:-Rs 20000.
Its was done payment before bill generate
Date :-06/05/2014 Rs:-750.
Sir no due of principle on my, I humble request waive off finance Charges fee Rs. 3222 along with gst. I was out of station due to sudden death in family in native place, I was aware the situation that’s why I paid minimum payment and arrange all dues payment paid few week.

i m valuable customer for your and I will care full in future

RegardsPrem, Nandan Prasad[protected]


On Friday, May 16, 2014 5:17 PM, "[protected]@sbicard.com" <[protected]@sbicard.com> wrote:


Dear Prem,

Warm Greetings for the day!

We sincerely regret for the inconvenience caused to you on the matter addressed to us. We are committed to resolve the matter to your satisfaction.

We would like to inform you that every month your SBI Card account statements are dispatched on 01st and your payment due date is twenty days after your statement billing date.

1) As against the outstanding balance of Rs 50, 749.11 billed in your statement dated 01/04/2014, please note that we have not received any payment on your account. Also as per the statement dated 01/05/2014 there were fresh purchases of Rs 5, 398.34 made on your card account, because of which, finance charges were incurred on your card account..

2) Our inability to reverse the finance charges as desired by you is due to, part payment of Rs 748.11 sent to us against the total outstanding amount of Rs.50, 749.11, billed in your statement of account dated 01/04/2014 .

Please feel free to contact us should you require any further assistance or clarification.

Yours sincerely,
Shankarjee k
From Nodal Desk – SBI Card

[THREAD ID:1-2NX6XS]


-----Original Message-----

From: [protected]@yahoo.com
Sent: 8/5/2014 11:28:46 PM
To: "[protected]@sbicard.com" <[protected]@sbicard.com>; "[protected]@sbicard.com" <[protected]@sbicard.com>; "[protected]@sbicard.com" <[protected]@sbicard.com>
Subject: Sub: finance Charges waive-off


The Manager
Credit Card Division
SBI Bank Ltd.


Dear Sir,

Sub: finance Charges waive-off
This is reference to my sbi Bank Credit Card No [protected]. I have received my credit card statement dated 01.05.2014. I noticed that finance Charges Rs. 3222 + gst fee.

May I request you to kindly waive off finance Charges fee Rs. 3222 along with gst. I was out of station due to sudden death in family in native place, I was aware the situation that’s why I paid minimum payment and arrange all dues payment paid few week.
So, understand my problem, i m valuable customer for your and I will care full next time.
Thanks & Regards Prem Nandan Prasad
c 54 A Hargovind enclave Rajpur Khurd new delhi 68 [protected]

Dear Customer,

Thanks for talking to us.Trust your query have been responded. Please call SBI Card helpline for further assistance.


Regards,
SBI Card