SBI Credit Card — Fraud Transaction on SBI Credit Card

Address:

Bangalore, Karnataka

I'm Pradeep SP, holding SBI credit card. On 24th Nov 2014, I received a call, the caller claimed that he is calling from SBI Credit card division and said they were more than 4000 odd credit card reward points which got expired. Those will be converted to cash and credited back to Credit number, name, mobile number, expiry date. I doubted and asked them why are they providing such a service, they said its a one time offer from SBI card. Whenever, I asked any question, they kept the call on hold during which I could here the SBI waiting caller tune. They told me that in order to complete the transaction, they bank will send an OTP which need to be shared to them over the IVR. I shared the OTP over the IVR while on call. Once the call was disconnected, I received a message stating that an amount 4951/- has been transacted from my credit card on for AIRTEL MONEY Bill desk payment I was shocked & tried calling SBI card customer care immediately but I was made to wait on IVR for more than 20mintes. After 2 unsuccessful attempts, third time I could speak to customer care. I raised the concern over the transaction & requested to block as well as close the card. Reference number[protected]. I was informed that it will be taken care. I thought the issue will be taken care but later I received an SMS saying amount Rs.4951 is billed on my account. Not sure why there was no action taken on my first compliant! I called up customer again. Waited for 7minutes for the first time & 28minutes for the second time to discuss on this issue. Ref number[protected]. Then I was told that I should send dispute form to fix this issue. I sent the duly filled 'Dispute Form' but the response received was 'nothing can be done & I should make the payment'. This is not acceptable. I have been raising complaints in SBI cards department to reverse the transaction instead of harassing me for payment but I continue to receive calls for payment & nothing being done by SBI cards Please support Regards Pradeep