[Resolved]  SBI Credit Card — Requesting to close the SBI Card but not closing from SBI Credit card staffs

Address:

Vill- Hullung, P.O- Kulabahal, Pin- 723148, Dist Purulia, West Bengal

To
1. Complaint Board (National Consumer Complaint Forum)
2. Reserve Bank of India (Kolkata, W.B)
3. SBI Main Branch, Asansol, Paschim Bardhaman (W.B)

Sir,

I am Udayan Das form Asansol, Paschim Bardhaman, West Bengal, applied for credit card in my name from Rupnarayanpur SBI, (SBIN0002114) Paschim Bardhaman, West Bengal in 2019. The day the credit card came to my house, a few days before the fake call started coming. but the day the comes home, the fake call comes again, then he say my name, address, birthday and sbi card number everything correctly. but i did not answer the call, but he say that he is from the bank, so he knows all my information, and I have to give OTP to turn on the card, I believe it, immediately there is credit of 49000/- (Forty Nine thousand) rupees with me. That's when I informed the matter to SBI Bank and Credit card staffs. They said they would arrange for a refund. But I have not received any money back till today, since 2019 I am still deducting from 500/- to 3000/- rupees per month from my account.

(My question here is, how did the person who called me know my personal information?)

So far, a total of about 60000/- to 65000/- rupees has been deducted due to SBI credit card. I have applied many times since one year to closed the card, I have requested many times but SBI bank has not yet taken any action to stop the credit card, I am requesting them that I am deducting a lot of money, so close the card, but they are going to excuse me.
My special request to you that please make arrangements to close my card permanently so that there is no link of SBI Card with my Bank account, try to resolve the issue in any way, I am in a lot of trouble
Below are the names of those for whom I applied or are still requesting to closed the card
1.Maidul Islam (Unit Manager, Asansol Main Branch) Mob- [protected]
(I have been requesting him by phone since 2019 to closed the card and I have also meet him 3 to 4 times)

2. Ajoy Pande (Head/ Manager, Bardhaman Range) Mob- [protected]
(I have been requesting him by phone since 05.07.2021 to closed the card and I am still requesting him)

3. Etee (Credit Card staff) Mob- [protected], [protected]
(Who applied for my credit card in 2019 and avoided after the money was swindled)

4. Dhriti Chakraborty (Credit Card staff, SBI, Rupnarayanpur Bank) Mob- [protected]
(To whom I have submitted the application on 05.07.2021 and she is still trying to close the SBI Card)

Date- 03.03.2022 With regards
Thanking You


Udayan Das
Mobile No. - [protected]
SBI Card No. [protected]
PAN No.- BDMPD9711P