SBI Credit Cards — THREATENING & HARASSMENT CALLS FROM SBI RECOVERY AGENTS

Address: New Delhi, Delhi

We have received call on our office landline asking for one of our staff member. He identified himself as calling from Delhi High Court. As we have policy that unwanted calls or unofficial calls are not diverted to employees - the call has been given to me as HR Head. The call was received from[protected]. When we asked for identify of employee asked for and reason he told that he will revert. When asked whether it is official or personal at first instance he told it is official call. When we told him that in such case he can discuss the issue with us as I was handling all legal matters related to the company he told that it is personal. We informed him that personal calls are not allowed during official hours unless it is very urgent. When we again asked for identify the employee properly he disconnected the call.

After some time he called and asked for particular employee with designation. This time he identified himself as calling from SBI credit card division. Since he already made a call with different identity and the employee asked for is a female, to safeguard her interest as a female, we categorically told him that his call will not be transferred. If it is personal he can get in touch with her on her personal number or in her residence and no calls will be transferred to employee.

After few minutes, I received call from +[protected] and he started abusing me and threatening me by giving all my identity which are available with all banks including my family etc., and he also threatened that he will ensure the payment collection is done through me only as I am not connecting her and my family will be tortured. Again and again I received call from +[protected], +[protected], +[protected], +[protected] etc., and he continuously disturbed by working. Every time he used abusing words and keep irritating.

Finally we have called the employee and asked for explanation. Also connected the employee with the collection agent.

However, the SBI recovery collection agent have spoiled my work for about 2 hours and it is totally not acceptable. There is no guarantee that he will not call again and again and threaten us.

This is totally cross violation of privacy by calling any one and threatening who are not at all linked with your cards / loans etc and the SBI should compensate for my mental torture and loss of business hours.

After inquiry we also note that the person has called lot of our seniors and disturbed their works.

Did any one help us how we can take action against such unsolicited harassment calls from SBI collection recovery agents.