SBI — issues not resolved by sbi credit card.

This is with regards to my SBI Credit card payment, I had a failed transaction reported in the month of January 2019 with following complaint no. C-1433A2486231 and R-1433A2837438. But till date no action is been taken and they are being charging me late payment fee to my credit card till date.

Further, I have been trying to get it thru telephone conversation but no one is responding and looking in to it.

My details of SBI credit card is [protected] and the amounts are Rs.1904 and Rs. 1904. the detail statement is attached.

I request you to kindly check this matter and escalate it to the earliest.