SBI — Loan amount not closed even after paying the entire amount

Address:

Hyderabad, Andhra Pradesh

Hi Team, Even after paying the entire amount towards the closure of loan. SBI Team is not closing the loan. When checked with them, the confirmation they gave it as Request to close the loan is not registered from their end due to miss from the agent or technical error. When asked to check, they are saying its adjusted towards outstanding EMI. Need help. Regards, Nagamani