SBI — Non compliance arrogant behavior

Kindly note that today it was a humilating experience in SBI bank because of an arrogant officer i along with my old aged 84 years widowed mother were subjected to physical and mental agony.
today 24th august 2023, i went to SBI branch located in pragathi bhavan collectrate complex n8zamabad, to collect ATM debit card of my widowed old age 84 years mother who cannot walk post covid two times in 2021 & 2022
due to my mother's illness i am doing all needed financial hospital and other day to day care activities and as part i went to collect debit card from above branch, after the lethergic postal department returned the card within 1 hour of receiving the card from H.O post office to RS sub post office, after which i was notified by bank by sms to collect card from account branch as mentioned above
the lady officer bluntly refused to give card and demanded to bring my mother to branch, my mother has ability to walk even 10 feet because of covid treatment and i requested the lady officer about the problem but she was very admant and said that at any cost the card will be given to my mother who holds family pension account in pragathi bhavan branch
i tried to substantiate documents proving my mother's pension letter, passbook, aadhaar pan card and my documents proving the relationship as son but the officer didnt bother to see the documents at all, and demanded G.P.A as proof, although i have GPA from my mother i didnt carry a copy as it was not at all necessary for bank card,
with this behavior of the lady officer i raised my voice as why she cannot accept the proof at this point she said that she will arrange person along with me to deliver card after seeing my mother in home, i brought the attendant and i was asked to provide my aadhaar, pan xerox, a letter to unblock new card, a pay in slip for 118 rupees as penality for no fault and my mother was subjected to sign on pay in slip, my aadhaar authenticating me as son, an application to unblock and deliver the ATM debit card

it was very humilating and waste of time at branch with arguement and sending attendant for over half hour wasting work time, useless paper work for a debit card delivery by the lady officer at SBI pragathi bhavan collectrate complex branch nizamabad, 503001, telangana
there are ways to over come and help senior citizens who cannot walk, sick or alone and SBI being the largest government sector bank public bank has no mercy and concern about common customers, on the other side the same SBI and all government and private banks do unwanted favors and unoffical service breaking rules to the rich influential and for getting benefits

this is a very bad incident that we all common persons in india are facing because of head strong arrogant heartless bank official who earn their salaries because of the public money in the bank accounts with a trust but the attitude and behavior of bank officials towards the common persons is very bad
i request the concerned bank officers to simplify the system of essential bank related documents like cards, life certificates deposit withdrawl etc and make it compulsory for a home delivery system that will help disabled old aged and sick customers
thank you
best regars
vijay kumar