SBI — RC Non submission Charges

Hello, in 2018 december, I see that there was a charge of Rs.2950 for not submitting the RC. I reached out to the branch to check for the same, and they've asked me to drop a letter to revert the charges and till today i do not see the charge getting reverted from my account. Next month would be my last EMI and they are asking me to pay the extra charges. Loan Account number - [protected]
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