SBI Rewardz — money deducted but recharge failed and i am not receive my money back yet

I am try to recharge [protected] this number from sbi rewardz by 198 my sbi rewards point is 330 =82.50 rupee and rest amount i will pay from oriental bank of commerce debit card for 115.50 rupee. Amount deducted from my bank account but the recharge status is failed i am receive my sbi rewardz points is back but i am not receive my 115.50 back yet please check and refund me my money
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Today, 8 Jun 2020
I recharged my bsnl sim with sbi rewardz point and the amount is 485 and the rupes 9 from sbi rewardz and 476 from sbi debit card the amount is deducted from my acount and I am trying to reach sbi rewardz customer service but unfortunately due to covid 19 they are not attending call but then I mail to them 5 to 6 times they even not reply me a single message
Rewards debit 1211 but not recharged sir

I was trying to done recharge of 399 rupee( 1211 point and 96 rupee) bt my recharge not done but point dedected my dear ale below,
Name:Sandeep
Login Id:samd1998
Register Mobile Number:[protected]
Recharge Mobile Number/subscriber id:[protected]
Reference Number:[protected]
Operator:#airtel
State:kerla
Date:[protected]
Denomination:
Points Used:1211

I have done a flight ticket transaction but it was failed my money didn't get deducted but my point 6203 get deducted pls help
I was trying to recharge DTH by SBI reward points. The point got deducted, but not the money from my account nor the recharge. Now what to do to get the points back??

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