SBI — sbi credit cards threatening & harassment calls from sbi recovery agents

I have received several calls from yesterday regarding payment of sbi card. Due to this pandemic situation, i lost my job and i could not make payments for my card. I told these agents named (Rajeev & rachna) from the no. (+[protected] that i just joined somewhere else and would start making payments as soon as i receive the salary next month.

Here i am intended to pay the amount gradually and try to resolve the issue, which arose somehow, due to unavoidable circumstances.

He told me that he can understand the situation but i need to make some part payment this month. I told him that this will be very difficult for me but i will try for that also. But just after this conversation my relatives started receiving calls again this time these guys were very rude and abusive.

When i talked to him again, he said if you don't make payment right now, calls will not stop. I told him that if you think that i am doing any fraudulent activity with your bank, please file a legal case against me and let it be in between me and the bank. He started shouting and didn't want to listen anything and kept saying that either make the payment or i'll start calling more people.

Here my concern is they are calling to anyone and saying that i have given their number as reference. Which is completely wrong. I have received many calls from the people whom i barely talk and even i don't have their number with me, but these collection agents claims that i have give their number as reference, not only this, agents are also asking for money and talking to them very rudely, using abusive language, threatening them that police will come and abduct them, including me also.

This is something unacceptable for me. That's why i am writing here to kindly look into this.

Thanks & regards
Ashish sharma