SBI — To misbehave with old lady

Address:

Gurgaon, Haryana, 122103

Dear Chairman/GM/ other respected officer
My Name is Nishant and my grand mother account in your sbi bank in rojka meo branch with the name of Mrs. Sukkodevi and her account no. is [protected].

Today, my grand mother went to visit your branch for the purpose broking the FD and withdrawal cash for emergency purpose. She had reached around 3.10pm and broking the FD around within 30 minutes. After that she reached the cash counter where sitting Mr. RAMANAND as cash counter incharge person. She gave cash drawal order but he neglect to withdrawal and said that he will not do in that time after completing the another work. He take around 30 to 40 min. Which are out the public interaction time. My grand mother completely tired and he used the bad language in which he spoke out to her. If i used bad or abuse language to your any family member then how you feel it.
My mother is old and recently she recover the illness. Now this time she completely exhausted. This is not a first time that ramanand do misbehaviour with my mother and he not only do with her all customer of your bank are disturbing from him.
Bank manager are fail to correct him.
If you are unable to punish him then i will file the rti tomorrow
But i expected to you can solve this problem.

Regard
Hariom Goyal
[protected]