SBI — Unfair Penalty

Address:

Indore

Hi There,

I have a loan account(Account number xxxxx394273) in SBI with auto-debit, but unfortunately, they are deducting the loan amount whenever they want and sometimes they don't deduct the EMI amount even I maintain the EMI amount in my account.
I contacted them several times they just played around with my call then dropped my call.
I tried to contact them in several ways but they didn't help me out and they deduct the penalty amount from another loan account even it's not my fault.