[Resolved]  SBIcap Securities — Awful services and non resolution of customer grievances

Address:

Mumbai City, Maharashtra, 75

Poor services by SBICAP

to complaints, helpdesk
8 hours agoDetails
To whom it may concern,

I am trying to use sbicap Smart AAP via smartphone for past few days. But your AAP is unresponsive and when I call customercare sometimes I am told that technical problems are going on or told to open after 09:15 am which doesn't work even after 9:15, as if your AAP doesn't work in pre opensession or I am told to call trading option for any trade, as if you yourself are convinced and trying to convince customer too that sbismart AAP id nothing but just a scrap in your service package. Your this problem was then and your AAP same problem persist now. Instead of following market, I am wasting my time putting this mail to you. Also your customercare executives are so casual in their replies, as if they don't care at all whether customer face any problem or if customer switch to some other broker. Bow market id falling and I had to short, but I am busy in hitting my head against sbicap wall.
Services are pathetic and when it comes ro using your daal trading option, I am not comfortable with, because of non secure environment vis trade call for which I have already dropped mails, again for which no response has been received as yet.

Mob:[protected]

to complaints, helpdesk
4 hours agoDetails
Still not working like any other day.
It seems that sbicap in no way interested in retaining its customer base. It has been awful pathetic unprofessional working style of sbicap as of now.
Also your trading call option which otherwise is no way good for continuous marketwatch but to place orders only, is connected after minimum 20 times of customercare dialing.

mob:[protected]

V
to complaints, helpdesk
3 hours agoDetails
As expected, your AAP is still not working. I could have made money by shorting today and everytime when you say that I may call trade option, but prior to that market has to be followed continuously to decide the order. Ofcourse on tracking the market, thanks to your wonderful AAP and it's uninterrupted services that made me miss the opportunity to make some money today.
I think you have made me to think that I should have chosen my broker option more wisely.

Thanks
mob:[protected]

I am not mentioning my registered mobile no., customer id, because these details are seeked by customercare when called for trading purpose, which again I am not in favor of, as these details are more or less public information and hence making trade via customercare call unsafe unsecure and is unprotected. In this regard, I have again many a times dropped several mails that the trade via call should only be entertained atleast for my account if customer calls from registered mob. no. As per my suggestion, This option can also be kept optional so that customers get option of choosing this regstd. Mob no. while Calling for trade or not as per customer discretion. On this, Again everytime I am told that nothing concrete has been done till now, but my input is taken as serious security matter on trade via call but still not acted upon yet.

Kindly acknowledge and resolve the said matters promptly and substantially.
Thanks & regards
[protected]