SBIcard — misleading features and charges

Address:

Ahmedabad, Gujarat, 382350

Hello,

Sicard said that if you spend more than 1lakh in your first year, your second-year annual fee of rs.499 is reversed but after 1 year and billing date of 05/10/2018 my bill of the month showing an annual charge of the card is 499.

I spend more than 2 lakh in my first year.
2 laptops worth:- 94000
Phone:- 6299
Tuition fee:- 50000
Electricity bill payment:- 54830
Other expenses:- 29000

After all of this they customer care not pick up phone and ringing tone for busy on another call...

Also, they mention number[protected]/[protected]Toll-free)

But both number is not toll-free it is charge 2 rupees for