[Resolved]  Sendmygift.com — Failure to deliver & false and deceitful reassurances

Address:	Bangalore, Karnataka, 560102
Website:	www.sendmygift.com

I had ordered two combo gifts to be delivered on 14th February two days in advance i.e. on 12th itself. I had made various calls to customer care no. since morning yesterday. However, they have not delivered any of the orders till today i.e. 15.02.2016 at 5 p.m. I had made more than 15 calls yesterday and the customer care kept on giving contradictory excuses and false reassurances. Last delivery time that they had given was that of 9 pm. and after that the customer care did not function and no one picked up my calls. I am deeply aggrieved by their acts my entire day was spoilt yesterday. I had planned a surprise for my fiance and she did not receive anything from me yesterday. These serious deficiencies of service on the part of such an unreliable service provider is most likely to cause serious damage to rapport and relation between people and most especially couples. These guys have no sense of responsibility towards their customers and are only trying to make a quick buck at the expense of other peoples emotions. I had today also spoken to the customer care and asked them if they will at least deliver today to which they stated that they will. I had repeatedly asked them to confirm because if they are not able to deliver today I would have arranged to send her something from other vendors but they promised to deliver today but have not done so till now. I am greatly disappointed with their service and am now constrained to take action against them for this inconsiderate behavior. I cannot let these unreliable vendors spoil my rapport with my fiance or friends.