[Resolved] Sendmygift.com — Order id[protected]

 
10 Reviews
Secunderabad, India
 rohinistar16
This site neither responds nor confirm when the delivery would happen. I had ordered on 9th Feb and didn't receive any info on the update after payment.dont order anything from this site.
Complaint marked as Resolved 

Complaint Status


[Feb 13, 2016] SendMyGift.com customer support has been notified about the posted complaint.
's response, Feb 13, 2016
Hello , We apologize for the inconvenience caused and are looking into the issue. Kindly provide us some time to check the details and get back shortly.
Complaint comments  9 Comments     Updated: Share0Tweet0

Comments

How much time would it take since its ordered with a reason and if that is not served what use is the ordering?

This is highly ridiculous that your customer support is patheric
When do you think the delivery would happen. The customer support is as usual pathetic and there is no clarity on the delivery or the refund if the delivery is not intended. This is highly disgusting that there is no response.
Heights of testing patience ...this is not a good site . It plays with ones emotions and screws your feeling with which you wanted to gift. Bogus ...
Disgusted with the site it is still not delivered.
Is there any action been taken for the orders that are not delivered
Utter nonsense this is ...no action being taken i had made a payment of 1748 for the order that i had placed. now no update.
Chat started on 10 Feb 2016, 06:20 AM (GMT+0)

(06:20:28) *** Ahalya joined the chat ***
(06:20:28) *** Visitor 68357430 joined the chat ***
(06:20:29) Ahalya: Greetings from Sendmygift.com! My name is Ahalya Surprise your valentine at special occassion of love! http://www.sendmygift.com/valentines-day.html No Cash On Delivery option, we don’t collect cash from person you gift, we collect cash from sender and delivery gift to receiver. Even if both stays in different cities. ******************************************************* Special offer for the week!! Buy any gifts worth Rs 199/- and above and get 6 inch Teddy worth Rs 149/- for free Buy any gifts worth Rs 499/-and above and get 12 inch Teddy worth Rs 299/-for free Buy gifts worth Rs 999/- and get free Wrist watch worth Rs 499/- Buy gifts worth Rs 1999/- and get free Wrist watch worth Rs 999/- Buy gifts worth Rs 2999/- and get free Candle light dinner in Bangalore or get Teddy Bouquet worth Rs 1999/-
(06:20:50) Visitor 68357430: Hi Ahalya
(06:21:05) Ahalya: Hello.
(06:21:20) Visitor 68357430: am not able to view my order status can you please helpme this is the 3rd or 4th time iam reaching out to you guys but no reply from team esc 2
(06:21:31) Visitor 68357430: and i cnat track status
(06:21:36) Visitor 68357430:[protected] is the order no
(06:22:02) Ahalya: Now, we are facing tracking system problem .
(06:22:16) Ahalya: Kindly try after some time.
(06:22:16) Visitor 68357430: ok but i need that delivered on 13th
(06:22:22) Visitor 68357430: and i cant really see what is happening
(06:22:47) Visitor 68357430: no i dont have tracking no
(06:22:51) Visitor 68357430: i just have order no
(06:23:01) Visitor 68357430: can you please tell me what is the tracking number
(06:23:20) Visitor 68357430: Hi there! You just made a successful payment of Rs. 1748.00 at sendmygift For future reference, your Order Id is[protected]. Thanks, Paytm team
(06:23:21) Ahalya: I will transfer your chat to concern department .
(06:23:24) Visitor 68357430: this i sthe onlyi have
(06:23:28) Visitor 68357430: no one replues
(06:23:30) Ahalya: They will get back to you .
(06:23:35) Visitor 68357430: no they dont
(06:23:39) Visitor 68357430: today this is the 4th time
(06:23:43) Visitor 68357430: iam reaching out
(06:24:05) *** Team Esc 02 joined the chat ***
(06:24:05) *** Ahalya left the chat ***
(06:24:27) Visitor 68357430: hi
(06:24:58) Visitor 68357430: this is extremely disgusting for a customer to reachout for the 4th time in a span of 2 hrs to find out the status of an order
(06:25:05) Visitor 68357430: could anyone resolve this
(06:28:30) Visitor 68357430: is anyone there?
(06:35:59) *** Visitor 68357430 left the chat ***
NAME Visitor 68357430
EMAIL —
PHONE —
LOCATION San Rafael, United States
URL http://www.sendmygift.com/specially-made-for-you-send-online-personalized-glass-...
DEPARTMENT —
SERVED BY Ahalya
Chat started on 15 Feb 2016, 04:11 AM (GMT+0)

(04:11:48) *** Nasreen joined the chat ***
(04:11:48) *** Visitor 68357430 joined the chat ***
(04:11:49) Nasreen: Greetings from Sendmygift.com! My name is Nasreen. Surprise your valentine at special occassion of love! http://www.sendmygift.com/valentines-day.html we collect cash from sender and delivery gift to receiver. Even if both stays in different cities.
(04:11:55) Visitor 68357430: hi
(04:12:08) Visitor 68357430: There is no update from[protected] can you please let me know if it will be delivered and if yes when its more than a week that i ordered. I ordered on 9th Feb and do not have any update till date. Appreciate if you could revert asap.
(04:12:26) Visitor 68357430: no one responds and reverts
(04:12:42) Visitor 68357430: i didnt know this was an unprofessional site
(04:14:52) Visitor 68357430: are you there or you are also gone like many others
(04:15:59) Visitor 68357430: ?
(04:26:08) *** Visitor 68357430 has rated the chat Bad ***
(04:26:16) *** Visitor 68357430 has commented: no proper response ***
(04:27:23) *** Visitor 68357430 left the chat ***
Chat started on 21 Feb 2016, 04:47 PM (GMT+0)

(04:47:44) *** Rohini G joined the chat ***
(04:47:45) Rohini G: hi
(04:59:58) Rohini G: can i knw when my order[protected] will be delivered, it was ordered on 9th feb till now not delivered.everyday they say today and tomorrow but never getting it delivered. If you are not interested to deliver you should let us know right?
(05:00:23) *** Pradeesh joined the chat ***
(05:02:41) Rohini G: wat use when u cant deliver?
(05:04:48) Pradeesh: ya tell me
(05:07:44) Rohini G: wat ya tell me
(05:07:51) Rohini G: look into the chat history
(05:07:55) Rohini G: detals are given
(05:08:02) Rohini G: order placed on9th till now nt delivered
(05:24:40) *** Rohini G left the chat ***
NAME Rohini G
EMAIL [email protected]
PHONE —
LOCATION Hyderabad, India
URL http://www.sendmygift.com/
DEPARTMENT —
SERVED BY Pradeesh
RATING None
COMMENT —

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    Sendmygift.com - Order id 145044536