Shadowfax — Complaint about misbehave by shadow fax staff

Respected SHADOW FAX TEAM
I am Sunil Proprietor of HKC Enterprises from hisar, sir i am a seller at City mall. My company arranges a pick up facility from Shadow fax. Sir in starting first day your employees doing scaning the orders properly and pick up the orders time to time but from last saturday your pick up person come and starting to scan the order but due to their technical issue some orders scan properly but some orders not scan and in last they tell that your scanning barcode are invalid, when i ask him that in 800 orders 350 orders scaning done with this barcodes and remaining orders not scaning with the same barcodes how it is possible so they tell that we call our manager and ask about it when they call their manager and tell him to the problem and ask about the solution for it so manager tell him that pick up the orders without scanning and take it to office for scaning, so the staff members take the orders and go to office when i reached their office with their staff so they start scaning but due to unavaibilty of the systems they are unable to scan the orders when time pass out i ask the manager what can i do next for my orders so the manager & some staff members are starting doing misbehaving with me, i also said all please do talk with me politely when i doing talk with you politely but they tell that we not responsible for your orders and your company & also tell that if you force me to ask about it so i close the office and going to home, I HAVE NO ANY RESPOSIBILITY FOR YOUR ORDERS, YOUR COMPANY AND ALSO SHADOW FAX. THE PERSON NAME IS MR SANDEEP SHARMA WHO DOING MISBEHAVE WITH ME AND SPEAK THIS TYPE OF LANGUAGE.

I request the SHADOW FAX team to take a necessary action about it and give a better resolution for it and also take strict action against MR SANDEEP SHARMA.
The Office is situated in front of Vidyut nagar, Hisar