Shadowfax — Complaint Against Shadowfax for Fraudulent Activity and Service Failure

Address: Netaji Subhash Place, New Delhi, Delhi

Website: www.shadowfax.in

To Whom It May Concern,

I am filing a complaint against Shadowfax for fraudulent activity and poor service. On July 29th, 2024, Shadowfax picked up a saree from Aggarwal Vendors for delivery to our customer, Ms. Neeta Yadav. The delivery was completed on July 30th, 2024, and the customer returned the item to the delivery agent on the same day.

Tracking id is SF[protected]NIM

However, Shadowfax took nearly a month to return the item to us, and when we received the package, the saree we had originally sent was replaced with a blanket. This incident indicates a serious issue with the handling of our goods and raises concerns about possible fraudulent activity.

We request the Consumer Forum to take appropriate action against Shadowfax to investigate this matter and ensure that we receive a full refund for the lost merchandise.

Thank you for your assistance.