Shadowfax — Delayed Delivery and False/Incorrect Delivery Status

My shipment with Shadowfax has been delayed despite the promised delivery date of September 21, 2026. The tracking has been showing “Near You” for almost 2 days, but no actual delivery attempt has been made. There has been no meaningful update regarding the shipment, and repeated complaints to Shadowfax support have only resulted in generic responses without resolving the issue.
AWB/Consignment No.: SF[protected]AJP
Shadowfax Support Ticket ID: 50456418
I was also told that my shipment could be placed on a priority list and that I may have to wait up to another 48 hours, despite the original promised delivery date already having passed.
I request that Shadowfax investigate this delay, provide the actual status and reason for the failure to deliver, and ensure immediate resolution.