Shadowfax — Delivery agent not delivering my parcel

Address: RAGHUKUL CHSL, ANDHERI WEST-400058, Mumbai

I had ordered a product from Nykaa and it was suppposed to be delivered yesterday. I was waiting for the parcel as I got the message ( refer the attachment). But the delivery agent did not deliver it. And on the app/tracking page they have updated that the agent tried contacting me and that I was unavailable.

Further when I called back the delivery agent, he said that there are many dogs in my building therefore the agent did not deliver the parcel.
I have spent enough time & energy trying to explain my problem to Nykaa and ShadowFax but to no use. Please help me in this regard at the earliest.

People of my locality are frequently facing such issues.