[Resolved]  Shadowfax — Didn't received refund

I had ordered on meesho( cash on delivery) and they were my delivery partner. Product was kept on hold at first and finally when I was intimated that product was out of delivery.
I started seeing one payment link on shadowfax tracking.
So, I paid 523/- on that link but I didn't got my product. Infact they canceled the delivery and returned the product back to seller.
I tried contacting meesho for refund but I was told to contact the delivery company as payment was made to them. I contacted them via their website enquiry form but no one responded.
It's extremely poor and weak service provider with no customer care service in case of concerns.
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Nov 14, 2022
Complaint marked as Resolved 
they refunded my amt after 3 months
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2022
Shadowfax Customer Care's response
Hi Priyanka, we regret the inconvenience caused to you and we wish to turn this experience around. Please write to us with the AWB id along with your concern at [protected]@shadowfax.in to assist you in a better way.
Mar 31, 2022
Updated by Priyanka0608
SF[protected]FPL is my AWB.
Your mail ID is invalid. Fyki
Verified Support
Apr 02, 2022
Shadowfax Customer Care's response
Dear Priyanka,

Greetings from Shadowfax!

Thank you for helping us with your details. We will look into this right away and get back to you with an update at the earliest.

Regards,
Team Shadowfax
Apr 11, 2022
Updated by Priyanka0608
No refund till date. 2 week back they called saying I will be refunded my amount next week i.e. last week but nothing later.
Apr 23, 2022
Updated by Priyanka0608
Hi,

Can I get my money back. ? @ SHADOW FAX
 
2 Comments

Comments

Hey,

[Protected]@shadowfax.in IS INVALID.

My awb number is SF[protected]FPL.
Kindly resolve and refund my amount.
No refund till now. They keep asking i[censored] have received or telling you that we will be giving your money back. But in actions they do nothing. Very poor service provider I must say or maybe scammers.

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