Shadowfax — I am facing return issues repeatedly

Dear shadowfax Team,

I am writing to raise a serious complaint regarding an **RTO shipment handled by Shadowfax Logistics**.

The RTO shipment has **not been delivered to me**, but the Meesho seller panel is showing the shipment status as **“Delivered.”** Since the shipment was not actually received by us, we raised a ticket with Meesho and requested a valid **Proof of Delivery (POD)**.

However, instead of providing a genuine POD, we are being provided with a POD that appears to be **invalid/fabricated and does not follow the proper POD format**.

If a POD written in this manner is considered valid—where someone simply writes something and uploads it, and it is accepted by Meesho—then please note that we require a **proper and verifiable POD bearing the required seal and signature**.

When a return order is handed over/delivered to the logistics team, the seller's acknowledgement should be supported by a proper **Proof of Delivery (POD) containing the appropriate seal and signature**. A simple handwritten note or document uploaded without proper verification cannot be treated as valid proof of delivery.

In this case:

* The RTO shipment was **not delivered to us**.
* The Meesho panel is incorrectly showing the shipment as **Delivered**.
* The POD provided by Shadowfax does not appear to be a proper or authentic POD.
* We suspect that the POD has been **fabricated and shared by the Shadowfax logistics team** to show the shipment as delivered despite the shipment not being received by us.

We therefore request shadowfax to **immediately investigate this matter and provide us with the following:

1. A valid and verifiable POD in the proper format.
2. POD containing the **authorized seal and signature**.
3. Complete delivery details, including the date, time, delivery location and acknowledgement of the person who supposedly received the shipment.
4. A proper investigation into why the shipment was marked as delivered when it was not received by us.
5. Appropriate resolution/compensation for the missing RTO shipment, if the shipment cannot be delivered to us.

Please treat this matter as a **serious logistics and POD verification issue**. If such an invalid/fabricated POD is accepted as legitimate proof of delivery, we will be forced to **escalate the matter further and file a formal complaint against Meesho and the concerned logistics partner**.

We request shadowfax to resolve this issue at the earliest and provide a genuine, verifiable POD along with a proper explanation for the incorrect delivery status.

Regards,
Seller
Meesho Seller Account