[Resolved]  Shadowfax — My Courier not delivered & Keep on Hold by delivery person

Aug 14, 2022

Shadowfax Customer Care's response Shadowfax — My Courier not delivered & Keep on Hold by delivery person
N
Nilesh Darekar777
from Ahmednagar, Maharashtra
Aug 12, 2022
Phone/Mobile: [protected]
Email: [protected]@outlook.com

Shadowfax tracking ORDER NUMBER: SF[protected]FK

I have ordered Boat Headphone from Flipkart on 7th Aug2022 for that Delivery partner is Shadowfax

On 12 Aug Shipment status was showing as *Out for Delivery..ANG_Savedi_N DC 04:17 PM*

But I didn't received any calls from Delivery Person
In late night on 12th August 09:00 PM.. I received one call from delivery person from their office & He is asking for delivery confirmation OTP for which i denied,
Without receiving product how can I share OTP confirmation

Later i came to know that my status is now changed to "Shipment is On Hold due to Customer wants open delivery"

So without actual delivery attempt they changed status as "Shipment is On Hold due to Customer wants open delivery"

Please look into it & arrange reattempt asap
ORDER NUMBER: SF[protected]FK

Refer below attached screenshot from Flipkart & Shadowfax trackings

Aug 14, 2022

Shadowfax Customer Care's response Dear Nilesh,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

Regards,
Team Shadowfax

Aug 14, 2022

Shadowfax Customer Care's response Dear Nilesh,
Greetings from Shadowfax!

We understand your concern in regards to the shipment. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

Warmly,
Team Shadowfax