Shadowfax — Parcel is not deliver

Address: Shadow Fax, Roha, Raigad, & shadow fax pune

Website: www.shadowfax.in

Dear Sir/Madam,

I placed an order on the Meesho online shopping platform on 4th July, and it was shipped on 6th July. The order was supposed to be delivered on 18th July through Shadowfax Courier Service.

Order 1 Details:

Tracking ID (AWB): SF[protected]FPL
Expected Delivery Date: 18th July

On 18th July, I received an SMS containing a delivery verification code and instructing me to share it with the Shadowfax delivery rider at the time of delivery. However, no delivery rider arrived. For the next two days, I continued receiving the same type of SMS, but my parcel was never delivered.

I called the delivery rider several times using the phone number mentioned in the SMS. Each time, the rider told me that he did not have my parcel and said he would check once he reached the office. Despite my repeated calls, I received the same response every time, and no action was taken.

Order 2 Details:

Tracking ID (AWB): SF[protected]FPL
Expected Delivery Date: 26th July

This order is also being held at the Shadowfax Pune DC. The delivery date keeps changing every day, but the tracking status still shows that the parcel is in the Pune distribution center and has not been delivered.

The total value of these two orders is ₹2, 320, which is a significant amount for me.

I also tried to cancel the orders through the Meesho app, but there is no cancellation option available. I have already raised complaints with both Meesho and Shadowfax, but I have not received any response or resolution.

I am attaching screenshots of the SMS messages, tracking details, and other relevant documents for your reference.

I kindly request you to look into this matter and help ensure that either:

My orders are delivered as soon as possible, or
I receive a full refund of ₹2, 320 if the orders cannot be delivered.

I would appreciate your prompt assistance in resolving this issue.

Thankyou