Shadowfax — Product Delivery Delay

Address: 1st Floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

I ordered a product on Flipkart and the promised delivery date was Sunday the 22nd of December. I received a WhatsApp message from Shadowfax stating it is out for delivery however today is 24th December and I'm still waiting. Surprisingly, the Shadowfax Jasola facility is near to my address.

I rang the number in the message and the person said he is on leave and the company is using his ID to assign deliveries. With these non-ethical behaviors how the companies partnering with them is a serious question.