Shadowfax — reverse pickup issue

Address:Bangalore, Karnataka, 590001
Website:Koovs.com

Hi,
I had purchased product (Jeans) from koovs, on october 24 i received it and i returned on oct 25 because of size issue. On that day the shadow fax courier service sms i got and concerned person came and picked the item.
After picking it up i didn't get any acknowledgement message i contacted koovs and shadowfax courier services they are saying they are always investigating and nothing doing from their end.
They don't even know where is my product?
What t should i do for this fraud services?
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Dear Tijo,

Greetings from Koovs.com !

We regret the inconvenience caused. Please mail us your order no. on [protected]@m-eretail.com from your registered email ID so that we can check the details and assist you accordingly.

Further, please feel free to contact us on our customer care no[protected] or email us at ‘[protected]@m-eretail.com’ for more clarification or any other assistance. We'd be glad to assist you with the same.

Best Regards,
Team Koovs
Hi Koovs,

Still I didn't get a refund or proper answer from both your sides

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