[Resolved]  Shaha Finlease — Calls of wrong accusation and ILl tempered caller

Address:

Mumbai City, Maharashtra

A call was received from shaha finlease on my mother's cell phone. The caller seemed to be very ill mannered and arrogant.. She asked my mother of some name trying to confirm the same. My mom was unaware and kept saying yes till she realized it was something else. So she handed over the phone to me. When I took over, this lady on the other line kept talking and accusing us of some standard chartered credit card payment which we have not made. So I tried to reconfirm with her again. The contact details. And then I figured that it was a wrong number to which my mother had been confirming all the while. So I told her simply that it is a wrong number .. We even don't hold any cc of standard chartered bank.She completely lost it and started talking in her vernacular language saying that I am lying about my identity.. She wouldn't give any detail about herself and was not even ready to listen to what I had to say or give me her personal details.. I requested her a couple of times to transfer the call to her senior to report the matter but she wouldn't budge and kept saying rudely that I have already given details and our person will be coming at your doorstep for document confirmation.. She wouldn't even give the address from her records. I told her it was a mistake from my mom and we are not the said person who she is trying to get through but all in vain. I can't believe a bank like standard chartered would have outsourced the collection duty to an agency like this where the callers do not have basic etiquette. I understand they could have faced such situations earlier but this is no way to trouble someone who is in no way related to the fraud.. Inspite of various attempts I failed to make her understand about us not being guilty, as she kept disconnecting my call every time I called her. So I don't have any details of her name or designation.. But I have the number from where she called me and also answered all the calls I made.. It is[protected] . On checking with true caller I got to know its a caller from shaha finlease. And also categorized as spam caller.