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Shaha Finlease

Shaha Finlease — Outstanding balance of 31.84 lakh showing on my CIBIL report after 14 years of settlement

I recently checked my CIBIL report and saw an outstanding balance of 31.84 lakh owed to Shaha Finlease. I have already settled my credit card 14 years ago and see this sudden amount on my CIBIL report.
This left me awestruck and I do not understand the due amount. Kindly remove this due amount as this is invalid and wrong.
Please contact me and resolve this.
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Shaha Finlease customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2021
Shaha Finlease Customer Care's response dear Customer,
requested to please share the settlement letter and payment proof to us so that we can updateyor a/c in cibil.
Mar 23, 2021
Updated by Pramod Kumar Bajaj Hi,

The settlement was done 15 years ago. I do not have the settlement letter and the payment proof. Can you check your records? The payment was made in full and the settlement was done. My cibil report did not show your credit card pending amount in the last 15 years, so why do i see it suddenly like other customers who have also reported a similar issue. I demand update of my a/c in cibil asap. Kindly contact me offline if any thing is required from my side.
Apr 07, 2021
Updated by Pramod Kumar Bajaj Hi Shaha Finlease customer support,

I haven't received any reply to my previous comment. It is absurd that I need to track down a document 15 years old. It's not possible. Could you please reach out to find a way to waive off the huge amount visible on my CIBIL report. I urge you to provide a contact whom I can reach out to close the matter.
The complaint is pending for more than 2 months now.
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Comments

dear Customer,
please share the settlement letter on our email id and we will be happy to help you.

regards,
customer service
Reply
dear customer,
please share your settlement letter, your contact no and email id so that we can reach you and share your details.
[protected]@shahafinlease.com or no [protected]
Reply

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