Shaha Finlease — Voiding the credit card balance

My dad was using the credit card till 2005 and then my dad did the settlement for the credit card and we do have settlement payment letter and also court order having the signature of SCB branch manager. Now after 15 years, we are trying to apply home loan and still the balance has piled up for 15 years as they have not closed the account from their end and now it is showing as 13L balance. We are really frustrated and having a hard time to get this loan sanctioned as cibil is already showing 13L balance even after having proof of settlement and court order. Kindly resolve this issue ASAP and void the balance so that we don't have to face any further problem.
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Shaha Finlease customer support has been notified about the posted complaint.
Verified Support
Dec 25, 2020
Shaha Finlease Customer Care's response
dear customer,
please share the settlement letter and payment proof to us so that we can update your records.
please feel free to call us on our customer care nos we will be more than happy to help you.
Dec 25, 2020
Updated by dinesh sorte
My father has already emailed the documents along with the cibil report on customer service email. Kindly check the documents and please update the same in cibil as soon as possible so that I can carry forward my other work.
Dec 27, 2020
Updated by dinesh sorte
Can you tell me why is it taking so long to review documents which was sent on customer service email because I haven't heard anything on the email and it has been 4-5 days I've sent email on your email I'd. Could you please hurry?? If you want I can share the documents here as well... Please suggest something and resolve this issue ASAP.
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My father has already emailed the documents along with the cibil report on customer service email. Kindly check the documents and please update the same in cibil as soon as possible so that I can carry forward my other work.

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