Sharp India — sharp ac ahx15ret silver (inverter) 1.25t spl not working

Address:

New Delhi, Delhi, 110001

We had bought six sharp ac ahx15ret silver (Inverter)
1.25t spl from vijay sales k-11/25, central market, lajpat nagar, new delhi on 16th november 2014. The functioning of the ac's has been less then effective. The after sales is the poorest ever.

The gas keeps reducing, the cooling effectiveness is poor.

Now one of the ac is not working at all and we had complained regarding the same on 2nd april 2018 to the sharp customer care to repair the ac, the technician came after two weeks and had no knowledge of the fault. He said that the pcb of the outdoor unit is not working and needs to replaced. He has taken the pcb and not gotten back to us ever since even though we followup everyday. He told us the part was for rs.10, 000/- inclusive of fitting and that there would not be any guarantee for the same although the part is going to be procured from the company.

We asked him to replace it but he still hasn't reverted. He has the part and it is becoming impossible to sit in that room with the air conditioning. First of all a pcb costing rs.10000 doesnt make sense, secondly why should a pcb stop functioning in less then 4 years especially when the acs function only for four months in a year, thirdly why is the after sales and customer care so slow and poor.

We need the ac repaired immediately. Please have the same repaired now.

Regards
Ashish bansal
Chartered accountant
+91.98100.87788