Sharp India Complaints & Reviews

I have called up the guwahati service centre of sharp regarding my problem of ac. The people from the service centre visited my house checked the ac and took away some parts for repair. It has been more than 2 weeks now and they haven't reverted back to me. Whenever i call up to enquire about it they either don't pick up the call or even if they do they say they will get back to us as they are busy at the moment but that never happens. Please look into the matter and help me find a solution.

Supply of defective product - sharp ac model no. Ah-x13pet-w
& deficiency in after sale services
I have purchased the captioned product from m/s kohinoor electronics near infinity mall malad west in 07/02/2015. The product has not been functioning properly and about 8-10 times it has been required to be repaired. One of the reasons i have been told was leakage of gas. Everytime i made complaint persons from your authorised service centre visited and filled the gas and i have been charged approx. 3000/- every time, this has happened for 4-5 times minimum.

2. Recently, we found that water is pouring from the machine in the room and when complained to your service centre about 1 month back on 05/04/2019 and complaint reference no. Was allotted wmsc1920117 dated 05/04/2019 and one mr. Hamza from m/s liberty services, visited the residence and informed that there was leakage in the machinery and they will take the machine to the workshop for repair. After 10 days the machine was returned to us, said to be repaired and was charged rs. 5400/- with a guarantee of 1 month only.

3. We observed that the cooling started reducing within a week from the repaired ac received by me and finally on 28-29 of april there was no cooling in the ac. I contacted m/s liberty services immediately and after no positive response from them i made complaint again to call centre on 01/05/2019 with complaint reference no. Wmsc1920672 and when the mr. Hamza visited residence on 02/05/2019, he informed that some valve in the outer unit has leakage, and will be required to be replaced, resulting thereto the gas has leaked.

4. Today, after pursuation for 3-4 days, m/s liberty services has send a person and got the valve replaced and again charged me rs. 850/-. I have serious doubt that parts may have been removed from the machine by your service vendor and as a result i have to bear the additional cost.

5.in view of above, i now apprehend that the ac sold to me may be refurbished and must have this leakage problem from start and as a result i have to incur the cost on repair for more than 25000/-, which needs to be reimbursed to be.

6.in case, my repaired ac is not working satisfactorily i shall have no option but to take the matter to consumer forum.

My residential address is as under:
A-202 aries apartment,
Jan kalyan nagar, malad west, mumbai-400095.

Dear sir/mdm
We bought a refrigerator sharp, model
Sjpt66r - hs, serial no. [protected], from vijay sales janakpuri, nd in 2012. Still in warranty but cooling has come down to zero. Mailed complaints twice but no response. I put up telephonic complaint with ticket no. 19202295 on 8-5-19. No response. Is anybody listening? Scorching heat and no ice.

Sharp india — inverter ac 1.00t
1 review
C a sushil kumar mishra ph [protected] ghaziabad up kaushambi 201010
I have purchased sharp inverter ac from 2015 - leakage start in 2017 service supporter demand 13, 500 but next year 2018 say but not solved now again leakage issue service person misbehave and demanding rs 7000 for leakage change :- cooling is very poor
Very poor after sales service - service provider is not only provide service of sharp but also some competitor company
I dedcided to discard the ac and make is show item for social media and as head of one of the japanese co. Finance department i personally complain to all japanense and jcc for the same

I am complaining about my sharp inverter a.c regarding its service and low cooling for the last two weeks. I called the customer care no. umpteenth times but to no avail. I called Mr. Jaspal Singh who is the branch manager and whose contact no. is [protected] many a times but he also gave me false assurances everytime. And as if it was not enough, to rub salt to my wounds, he blocked my number as if I had committed some wrongdoing. My complaint no. is 19201. please for god sake sort out the problem at the earliest or I wiil have to approach the consumer forum for the redressal.

I have purchased sharp inverter ac from dealer in Hyderabad. Since the day it is not working well. So many times complained.. but not solved.
1. Low cooling
2. Sensor and remote not properly working
3. Buttons not working in remote.
Sensor not taking aignals
The service engineers have visited and simply telling that there is no problem. The simply go away without proper attention. I strongly in opinion that the sharp has not focußes on after sales service. Being a good brand, in India there are sharp gains also. But not concentrating on after sales. The service agents quality is not satisfactory. Completely trained personnel should be appointed. I hope sharp will lead in coming years the air condition industry. Only negligence and not focussing in the issues. Lack of customer support are the key failures. Hope better tomorrow.

The compressor of my refrigerator stopped working. The service center people took the compressor as it was faulty on 29th of january. Since then i am trying to get my refrigerator fixed since then and what i get in response a tat of 2 days every time.
The compressor is in warranty for 5 years.
I am attaching my bill for the proof of purchase.
The refrigerator is registered with the contact number [protected]

Name - hunny
Parkash chowk muzaffarnagar 251001 uttar pradesh pin code 251001
Phone -[protected]

I have a sharp 24"led tv but now it is not working. I need service. There is no service centre in my city muzaffarnagar u. P 251001. I had also registered this complaint on sharp customer care number [protected] but there is no response from their side. I am totally frustra about this company service so please arrange a service for this led tv
Product details mentioned below

Sharp led tv 24" aquos model
Model-lc-24le156m

This is with reference to my complaint no-997917. Despite repeated follow up on the toll free no no one has bothered to call me up.

I had purchased a brand new breadmaker from sharp via amazon but regretfully it is not working. Is this the level of customer care that can be expected from the company?
The model no is & it was purchased on 3rd nov from amazon. The appliance does the kneading but no baking is done.

Looking forward to a resolution

I have purchased the tv on apr-18. I am continually telling the sharp technican that my tv android software is not getting updated. This issue i am facing at the time of buying the tv. The worst experience i had with u guys. Take this as seriously i am running out my warrenty period also ur not supporting ur customers in the warranty period only they why u sale ur products in india

Respected sir/madam,

Kendriya vidyalaya itbp karera, were purchased digital multifunctional system ar - 6031n sr. No. : 53026598 on dated 14/09/2015 bill no. W32/ir49 dt. 14/09/2015 by m/s: sharp business system (Inida) pvt. Ltd. After one and half year machine didn't working properly,
Vidyalaya many time contact with local dealer at gwalior for repairing but it is not give proper solution frequently machine switch over in malfunction or not in proper working resulting vidyalaya suffer a lot of problem during the examination activity and daily official work.
Now you are request to kindly give the proper and stable solution for repairing and maintenance of said machine.

This for your kind information and necessary action please.
Thanking you.

Principal

Kendriya vidyalaya itbp karera under mhrd govt. Of india
Karera
Ph. [protected]
Mob. [protected]

I have been using a sharp washing machine for the last four years. Now it is not functioning for the last three months. I had requested the service centre at palakkad for repair. One week before a technician came and told that another technician's help is needed since the complaint may be for the panel. But so far nobody has come so far. What is the remedy? Please advise me.
Benny paul
[protected]

Television is not turning on. There is no light on tv and it is not responding at all. I was installing fire stick on my tv and suddenly i hear a noise and the tv became a brick all of a sudden. I would like if someone from can come to see the issue and fix it as soon as possible.

Address: 1116 ground floor mukherjee nagar delhi - 110009
Phone number - [protected]

I am very disappointe to buy sharp refrigerator sj-k44s-sl my problem is not still solved more than 29 days. I complained to sharp authorised service center om service 531/7 ghookna, ghaziabad. Mob no [protected], [protected]. They come to my house and take service charge rs500 and still not come back now 29 days completed i don't know how much more weeks they take to solve my problem... Plz don't buy sharp product i have very bad experience

Sir

Please provide clarification about my complaint no 991695 dated 14 aug 2018. As it is a new complaint earlier same complaint is still pending. Its warranty is in force till 31 aug this year. Please do the needful to get the complaint rectified as soon as possible. This is our first experience about any product complaint.

Thanking you

Sunil kumar c...

I now believe i made a big mistake buying a sharp ac paying much higher than other brands in market, as my other ac at home (Non sharp brands) are working perfectly cooling, even being much older than my sharp ac.

Since last 4 months, sharp has sited various issues in my ac and taken money all way possible. But end result, i am still suffereing without ac in this hot and humid weather and unnecesarily hiking on my electricity bills as the ac runs without any cooling at all.

Do you have mechanics who really know what the issue is?
Or is this usual practice of making money from customers who do not understand much of ac technicalities?
Or you are in practice of making the machine a scarp after just 5 years so your sales goes up?

End of the day i am having big trouble with your services. Utterly cheated and looted!

If this is not taken up urgently, i will be going up to higher authorities who will either have to make my machine running in good condition or get me a new machine in place! This has been enough now!

We first made a complaint in service center problem stated was ac not cooling on 16/04/2018.
First complain attended on 18/4/18- sharp said gas recharge required for cooling. We paid rs.3500 and did it. Pressure 140 psi
Ac cooling was not ok. Again complaint in spite of repeated-ed calls no one attended, finally they came on 20/6/18

Second visit again they said gas recharge required. Please note withing less than 7 weeks time gas again recharged with payment. Pressure 140 psi
Ac cooling was still not ok. Again complaint on 20/07/2018 in spite of repeated ed calls no one attended.

Third time sharp visited on 23/07/2018 (Complaint no 192695)-sharp representattive checked and found less cooling. Pressure 110-120 psi
No action taken ac cooling was still not ok. We complained again and again.

Fourth visit by sharp 17/08/2018- we were asked to do a complete servicing by paying rs.1500 and problem will be solved we were assured of. We paid and let sharp open the whole machine and do servicing.

Ac cooling was ok until few hours 17/08/2018/

18/08/2018- ac cooling was again stopped and only warm air coming out since last two days again. The display light has suddenly started blinking on and off since last one day. They has damaged the display too!

Your service center has been making all false assurances without any action!

My mother Krishna Kumari Mahaptara had bought a SHARP REFRIGERATOR SJ-K445-SL from your dealer M/s. Associated Indo-Vietnam Agencies, Puducherry 605001 vide Invoice No. SI/AA205 date 09/06/2014. I am attaching a scan copy of the Original Invoice for your kind reference.

The same is not functioning now and a technician appointed by above dealer checked the Refrigerator on 29/6/18 and informed that the compressor is not working.

As you know the compressor has a 5 year guarantee. I had booked a complaint on 02/7/18 (Complaint No. 989324) but there has been NO RESPONSE to my request for compressor replacement / repair. I have several times called your call centre but the response is evasive, inadequate and unhelpful.

I am unable to use the Refrigerator and facing a lot of inconvenience and difficulty due to this for the past 40 days. I request you to please arrange for replacement of the compressor or Refrigerator at the earliest.

Looking forward to your early reply and support

Thank you

Gayatri Mohapatra
D/o of Krishna Kumari Mahapatra
Vedika
3 Kumaran Street
Puducherry 605001
Phone: [protected] /[protected]
Email: [protected]@gmail.com

Below are the all email's sent to sharp :-

— original message —

From: ajit gandhi
To: [protected]@service007.com
Cc: [protected]@live.com
Sent: saturday, august 29, 2015 12:08 pm
Subject: complaint against poor refrigerator quality and bad service against it.

Dear concern,

I ajit gandhi had bought sharp refrigerator, model no: s2fp97v.52, unit serial no: [protected] on 24/08/2014 installed it on: 26/08/2014, raised a ticket on 5th day of installation that there were cracks on boxes, but the same was unanswered

On 20/08/2015, i again raised a complaint that there is water leakage from bottom and trey and ice is forming up in freezer section and complaint number for the same is 619268

On 22/08/2015, technician named “roshan” from liberty services attended our complaint, he left just by changing the temperature from 3 degree celsius to 2 degree celsius.

On next day, someone called to collect the feedback of service, we mentioned the query was not resolved

On 26/08/2015, two other technicians named mr. D’mello and mr ashish from liberty services attended my complaint and mr. D’mello cracked the back panel of refrigerator while trying to open it & the same is written on the form by him. (Refer attached form)

They didn’t even turned off the refrigerator and door open alarm was continuously ringing, now our door open alarm is also not functioning properly

He had asked us to observe for few days, but very next day we faced the leakage issue

As confirmed by a lady from sharp company, told us that production head will visit on 28/08/2015, but no one turned up, neither there was any intimation of visit

I am very upset with kind of service we received, instead of getting our issue resolved, we ended up having multiple issues in our refrigerator

I am cheated as such a costly refrigerator cannot have so many issues, hereby requesting a replacement of my refrigerator

Regards,
Ajit gandhi

=

From: ajit gandhi [mailto:[protected]@gmail.com]
Sent: 29 august 2015 17:45
To: 'sharp'; '[protected]@sharp-oa.com'
Cc: '[protected]@live.com'; '[protected]@service007.com'; '[protected]@service007.com'; '[protected]@service007.com'
Subject: re: complaint against poor refrigerator quality and bad service against it.

Dear team,

Please let me know who the concern team is?
Kindly ensure the team is not from liberty services as they are not capable of handling this and even they broke our refrigerator’s back panel
They do not even give report of technical changes done by them.
Kindly revert inline to all the points written below

Regards,
Ajit gandhi

[protected]

=

— original message —
From: ajit gandhi
Date: 2015/09/13 6:07 pm (Gmt+05:30)
To: [protected]@sharp-oa.com, '[protected]@service007.com', '[protected]@service007.com', '[protected]@service007.com'
Cc: [protected]@live.com
Subject: re: complaint against poor refrigerator quality and bad service against it.

Dear all,

I had raised an issue on 20/08/2015 and till date sharp team is not been able to resolve the issue

After commitment to visit in last week (Attached snap of letter), no one had turned up. We tried calling ashish (Production head), he is not answering our call, neither bothered to call us back

Should i have to call multiple times and keep begging to resolve the issue?

How many days i have to wait to see my issue is resolved?

Day by day the water in refrigerator’s is increasing and due to this all the materials in the refrigerator are getting spoiled.

We had cleaned up entire refrigerator today morning and by evening, lots of water was accumulated inside, refer attached the supporting snaps (Doc file) of the same

By 17th september 2015, if my refrigerator issue is not resolved, i will have no other option, other than going to consumer court.

Regards,
Ajit gandhi
[protected]

=

From: ajitgandhi1955 [mailto:[protected]@gmail.com]
Sent: 13 september 2015 18:41
To: [protected]@service007.com
Subject: fwd: re: complaint against poor refrigerator quality and bad service against it.

Dear concern,

Please revert on below mail.
Sent from my samsung device

=

— original message —
From: ajitgandhi1955
Date: 2015/09/13 6:37 pm (Gmt+05:30)
To: [protected]@service007.com', [protected]@service007.com, [protected]@service007.com
Subject: fwd: re: complaint against poor refrigerator quality and bad service against it.

Dear all,

Please revert on below mail.

Sent from my samsung device

=

From: ajit gandhi [mailto:[protected]@gmail.com]
Sent: 27 september 2015 16:27
To: [protected]@service007.com; [protected]@service007.com; [protected]@service007.com; [protected]@sharp-oa.com
Cc: [protected]@live.com
Subject: re: re: complaint against poor refrigerator quality and bad service against it.

Dear all,

I had raised an issue on 20/08/2015 and till date sharp team is not been able to resolve the issue

After commitment to visit in last week (Attached snap of letter), no one had turned up. We tried calling ashish (Production head), he is not answering our call, neither bothered to call us back

Day by day the water in refrigerator’s is increasing and due to this all the materials in the refrigerator are getting spoiled.

We had cleaned up entire refrigerator today morning and by evening, lots of water was accumulated inside, refer attached the supporting snaps (Doc file) of the same

No one is even replying to my emails, not even answering my calls, is this the service you offer to customers?

Regards,

Ajit gandhi
[protected]

=

— original message —
From: ajit gandhi
Date: 2015/10/04 12:58 pm (Gmt+05:30)
To: [protected]@service007.com, [protected]@service007.com, [protected]@service007.com, [protected]@sharp-oa.com
Cc: [protected]@live.com
Subject: re: re: complaint against poor refrigerator quality and bad service against it.

Dear all,

As per previous visit on 29/09/2015, we are still facing the issue on water being accumulated inside the refrigerator.
I am the attaching the snaps of the previous visit and current water accumulating snap.

Regards,
Ajit gandhi
[protected]

=

From: ajit gandhi [mailto:[protected]@gmail.com]
Sent: 04 october 2015 12:57
To: '[protected]@service007.com'; '[protected]@service007.com'; '[protected]@service007.com'; '[protected]@sharp-oa.com'
Cc: '[protected]@live.com'
Subject: re: re: complaint against poor refrigerator quality and bad service against it.

Dear all,

Thanks for looking into my refrigerator issue on 28 and 29 sep 2015, please find the (Visit_observation) snap.
We are still facing the water collecting issue in refrigerator, please find the attached snap
Kindly look into this asap.

Regards,

Ajit gandhi

=

From: ajit gandhi
Date: 11/15/15 09:10 (Gmt+05:30)
To: [protected]@service007.com
Cc: [protected]@live.com, [protected]@service007.com, [protected]@service007.com, [protected]@service007.com
Subject: re: complaint against poor refrigerator quality and bad service against it.

Dear team,

As discussed, you had informed that you will visit and do the software upgrade for my refrigerator.

Please let me know, when are you visiting, as this was promised to me past 3 weeks.

Regards,

Ajit gandhi

[protected]

=

— forwarded message —
From: ajit gandhi
Date: tue, aug 9, 2016 at 7:30 am
Subject: re: re: complaint against poor refrigerator quality and bad service against it.
To: santosh prince, [protected]@service007.com, [protected]@sharp-oa.com, [protected]@service007.com
Cc: [protected]@live.com, [protected]@gmail.com

Dear all,
Even after software upgration by your team few days ago, the problem of water accumulation has increased rather than getting solved.

Please look into this asap.

=

— forwarded message —
From: ajit gandhi
Date: sat, sep 2, 2017 at 1:25 am
Subject: fwd: re: complaint against poor refrigerator quality and bad service against it.
To: santosh prince, [protected]@service007.com, [protected]@sharp-oa.com, [protected]@service007.com
Cc: deepika kagalwala, [protected]@live.com, ajit gandhi gmail

Attention sharp team!!!

I would like to bring up to your notice that our sharp refrigerator with model no: s2fp97v.52 & unit serial no: [protected] has again encountered the same problem of excessive water freeze/water leak.

We understand this problem of water leak and water freeze under food liner section occurs quite often and repeatedly over the period of 6-8 months after every service.

Just to let you know, in our last service your technician change the back panel in the fridge and after doing this the fridge operated in normal state for 3-4 months and now again we encountered the same problem so we are again back to square one.

We request you to kindly send an expertise so that we can rid of this problem.

Also, we look forward to expediting your action against our complaint, since this problem is getting worse day by day and finally we are unable to use the refrigerator on daily basis.

For your reference, i am enclosing few images (Refer drive link below) which justify our complaint regarding water leak/water freeze under food liner section.

You can reach us on below contact for any further query,

I look forward to your reply and a resolution to my problem.

Kindly refer drive link attached below for your further reference :

=

From: deepika kagalwala
To: [protected]@sharp-oa.com,
[protected]@sharp-oa.com,
[protected]@sharp-oa.com,
[protected]@sharp-oa.com,
[protected]@sharp-oa.com
Date: sun, sep 3, 2017 at 10:33 am
Subject: fwd: re: complaint against poor refrigerator quality and bad service against it.

=

From: ajit gandhi
To: santosh prince,
[protected]@service007.com,
[protected]@sharp-oa.com,
[protected]@service007.com

Date: sat, sep 2, 2017 at 1:25 am

Attention sharp team!!!

I would like to bring up to your notice that our sharp refrigerator with model no: s2fp97v.52 & unit serial no: [protected] has again encountered the same problem of excessive water freeze/water leak.

We understand this problem of water leak and water freeze under food liner section occurs quite offten and repeatedly over the period of 6-8 months after every service.

Just to let you know, in our last service your technician change the back panel in the fridge and after doing this the fridge operated in normal state for 3-4 months and now again we encountered the same problem so we are again back to square one.

We request you to kindly send an expertise so that we can rid of this problem.

Also, we look forward to expediting your action against our complaint, since this problem is getting worse day by day and finally we are unable to use the refrigerator on daily basis.

For your reference, i am enclosing few images (Refer drive link below) which justify our complaint regarding water leak/water freeze under food liner section.

You can reach us on below contact for any further query,

I look forward to your reply and a resolution to my problem.

Kindly refer drive link attached below for your further reference :
​
Photos - refrigerator water leak issue
​

Regards,
Ajit gandhi

"horizontal line in the screen"
Product - sharp 39 inch led tv
Model - lc39le155m
Hsn code[protected]
Invoice no-d003199
Date of purchase - 29/09/2017
Place of purchase-das agencies, palakkad, kerala, 678001
Billing address - mr. Sethumadhavan, chemmala, house, odannur, parali, palakkad, 678612.
Contact.[protected], [protected]
Installation by-unique plus service

My AC got problem and technicians came and said motor problem later outdoor unit board problem.

one manager said motor cost : 4800/-
one manager said motor cost : 1800/- (used one) luckily they took back because my ac got another big problem, board is failed

finally :
outdoor unit board cost : 15000 to 18000/-
here my question is :
My AC cost : 50000/-
if only outdoor unit board costs : 15000/- . what is the cost for below components and will i get below components @ 35000/- :
outdoor unit :
Cabin -- ?
fan -- ?
Dc motor -- ?
compressor -- ?
cylinder cost -- ?
gas cost ---- ?
copper pipe - ?
copper pipe cover cost - ?
water pipe cost - ?
indoor unit cost :
cabin cost - ?
fan cost -- ?
motor cost --?
board cost --?
remote cost -- ?
swing motor - ?
swing frame cost -- ?


can u sell the above products @ 35000/-