Jul 16, 2018
Updated by venkatapavan 4 months still problem not resolved.
2 months after technician came and told motor problem. we do not have option to buy spare parts directly, every thing has to get by either technician or regional manager. for 1800 /- rs product, they are collecting 4800/- and without any warranty and bill. i bought and tried to get service but this time other technician came and told board is the problem not motor.
the cost of the board they said : 18000/- no warranty and bill.
here, in one of the complaint i saw, the board problem solved for 8000/- rs.
how openly they are looting our money. already sharp looted our money by selling less quality product and now technicians and managers time.
Jul 16, 2018
Updated by venkatapavan Sharp inverter AC - 2 years old
April, 2018 - problem started
2 months after one technician came and said DC motor problem.
first technician said motor cost - 4800/- (no warranty & bill)
i approached regional manger, bought @1800/-.
old technician not responded after i bought it myself, because he lost his commission.
after 1 week talks and discussion, i got second technician, he also asked about motor cost and commission usually how much they use to collect from customer.
second technician said board is the problem not motor.
i brought the board to Hyderabad and handed over to regional manager. after two days, third technician said board has to get replace.
they said board cost = 18000/- (no warranty & no bill) + service charges.
i have a doubt:
i bought whole units (indoor & outdoor) = 45k
if one board itself costs 18000/-, what is the cost of other parts in AC.
i don't know why these people are collecting money from customers without providing service.
Jul 16, 2018
Updated by venkatapavan Ac cost = 50000/-
old = 2 years
problems = worst service, every employee in service team collecting excess amount from customers.
technician came = after two months complaint
1st technician said = motor problem
2nd technician said = motor problem
3rd technician said = board problem
district manager said = caused of stabilizer need to replace with double booster stabilizer (5000/-)
4th technician said = board has to replace
regional manager said = board cost 18000/- (no warranty & bill)
Jul 16, 2018
Updated by venkatapavan Bought it @ 50000/-
2 years only worked.
4 months struggled to get service. still problem not resolved.
technician came = after two months complaint
bought motor by contacting regional manager @1800/- (used one) no warranty and bill.
luckily regional manager took motor back
district manager = caused of stabilizer need to replace with double booster stabilizer (5000/-)
regional manager said = board cost 18000/- (no warranty & bill)
Jul 16, 2018
Updated by venkatapavan Bought @ 50000/-
last 4 months not working and not even get service.
it is in warranty only.
service technician asking excess money to get spare parts and service.
why sharp management blind . don't you have value your customers.
can any one help me to put petition.
worst worst worst service.
regional managers also involved in this scam selling spare parts and provide technician.
Jul 16, 2018
Updated by venkatapavan It reduces india's market value.
stop manufacturing unit and through it out of India.
@50000/- = 2 years old.
just because of power fluctuation AC is not working. from day 1 i have been using stabilizer. which is provided by seller. (dealer to Sharp)
4 months, no solution.
more than 50 times talked to customer care.
every person whom i talked looking to loot excess money for spare parts and service.
where sharp management sit and doing what.
higher officials also involved in this. if it so with whom i have to contact.
Jul 16, 2018
Updated by venkatapavan 2 years old ac,
because of stabilizer AC board failed.
i bought AC and stabilizer from same dealer.
now dealer is not responding, sharp customer support not responding.
hyderabad regional managers selling these boards @ 18000/-. i don't know why these spare parts these much costs and with no warranty and no bill.
can any one help me to get out of looting people.
need justice justice
Jul 16, 2018
Updated by venkatapavan My complaint numbers : 5528851, 988369
4 months back problem came still not resolved.
looting people technicians.
higher officials also involved in this scam. selling spare parts @ excess rate.
motor problem
board problem
stabilizer not worthy
no online display about the spare parts and warranty information in official site.
worst management and looting management.
need justice need justice
Verified Support
Jul 16, 2018
Sharp India Customer Care's response Dear Sir,
Regret for the inconvenience caused
We have escalated this issue to our concern team in priority basis
So we hope they will get in touch with you shortly.
Regards,
Customer Support Executive
Sharp Business Systems India Ltd
Toll free number:[protected] &[protected]
Sms:Sharp to 56161
e-Mail:([protected]@service007.com)
Jul 16, 2018
Updated by venkatapavan since, 4 months your team being escalated this complaint. what happened...
i bought this AC, based on your dealer words. but, now he is not giving any support and even your team also doing trying to kill us by looting rupees.
3 years of my savings this AC, but two day it does not work atleast 2 years.
i hardly used 6 months, i can show my current bills.
your manufacturing might be worst, or your dealers cheaters. they should sold genuine stabilizers.
at end of this looting game, customers only suffering.
Delhi contacts are not responding, even mails not working.
seize sharp seize sharp seize sharp
Jul 16, 2018
Updated by venkatapavan Worst service
4 months still problem not resolved.
service team looting money from us.
no one help us at least to approach higher officials.
regional managers also involved in this scam
spare parts sales.
3 years of my savings this AC, today it is not working because of stabilizer board got failed.
and the new one costs around 18000/- which i could not effort.
i will die by writing suicide note in the name of sharp and service team.
4 months of mental torture,
Jul 17, 2018
Updated by venkatapavan Hi team,
today i spoke to regional manager, Gupta sir.
he asked me to mention that, he took back motor and returned amount. yes, he returned my amount.
he asked me to mention that, without any charges his team worked on my problem. yes, they did not collected single rupee from me so, far. My AC is in under warranty why should i pay visiting charges. so far, i never used free services.
why should i pay for unworthy product, this is really my bad of buying sharp product.
i am asking company management: is it my mistake buying SHARP product. i believe in sharp technology, that is the reason i blindly bought this product without any inquiry.
he said one example, if we cannot effort for spare parts we should not buy the products. who knows that 50000/- rupees product would get repair in just 2 years. and the dealers never think about customers right, at least they have to tell us, these spare parts expensive and service would not within time.
like me so many suffered, if you want u can see in consumer complaints.
why the warranty is not providing for 15000/- rupees product.
i am not in the situation, to spend again this much amount and which is not having any warranty.
thanks,
pavan.
Jul 17, 2018
Updated by venkatapavan I bought the AC in march, 2016, in march mid, 2018 stopped working.
i tried to get service from dealer, but my bad as i do not have bills he was not supposed to take even complaint. dealer did not registered my details with sharp company as i bought its AC.
i communicated with customer care, they asked for bills and bought date for warranty check. and they confirmed that, they do not my details. here, these people also not interested to take the complaint as i do not have bills.
in april, 2018 i found bills and i gave complaint at dealer and through customer care. 5528851, 988369
so, this is fourth month still problem not resolved.
after many calls and discussions my complaint has got assigned to some technician who belongs ongole division, he asked 850/- for visiting house.
i said my AC is under warranty, i did not get any free service so far. he said, so what, if i come to your place i will charge for 850/-. and disconnected call. he suggested us, get service individually not through the company, then i can get some discount. i said, that way i do not want, i wanted genuine service because i do not want face the issues in future, as i am facing already one issue which is do not have registration with sharp.
after two-three weeks of discussions with customer care one technician who is related to krishna district came and confirmed that outdoor DC motor failed. he did not charged for finding the problem, he is so kind of.
i asked him details of product and cost. he said it will costs 4800/-. (no warranty and no bills) i communicated with vijayawada manager, after i sent the images of motor, he also said same price with no warranty and bill.
as i am staying in hyderabad, i tried to communicate with regional manager Gupat sir, he is so kind of. he sold the motor @ 1800/-. i took to my home and called the technician to get service. he was not responded and did not answered my calls. i tried to get service from dealers, he sent one person for fix it. he assmebled the motor and it did not worked and mainly he mentioned that the motor which i bought from Gupta sir, is used one and not new one. he said board might be the problem.
then i informed same information to Gupta sir, he send Arun technician Arun who is staying in chirala only, he came and confirmed that board is the problem. he removed the board and asked me take the motors and board to hyderabad to get it fix.
i tried to communicate to second technician to get confirmation whether he is sharp guy or not. as he said motor only the problem.
i came back to hyderabad, and handed over to gupta sir to check what is the problem. after two days, they confirmed that board has to get replace not even to get repair.
luckily, gupta sir, take back the motor and returned my amount 1800/-.
Gupta sir, said the board costs around 15000/-. (no warranty & bill)
so far, because of kindness of technicians and managers they did not charged single rupee.
sir, i am middle class person, after 3 year savings i bought this AC. it did not work atleast 2 years. i hardly used only 6 to 8 months. to day it is not working. it is almost 4 months without proper service.
for traveling only i spent 2000/-, still problem not resolved. my time over phone and mental pressure.
but, i can confirm that they started business with board component.
my question:
if i bought on electronic good, it should have warranty and bills. the parts has to show in their officials website.why it is not happening?
why the service men taken 4 months of time, still problem not resolved.?
why the dealer did not informed me that these products are expensive and did not proper service.?
why the dealer did not registered my details with sharp company?
why the dealer did not sold double booster stabilizer to handled the power fluctuation?
i saw in some complaints, that they got problem even after using double booster. why the sharp company manufacturing this much low quality products.???
to day, i spoke with Gupta sir, he simply saying that before buying the products we should think about spare parts cost.
Gupta sir, i believe in sharp technology and blindly bought this AC without any inquiry and feedback. based on dealer words and whitepaper of this model i bought this.it is your responsibility that, providing quality service and genuine products @ genuine costs. already we are struggling a lot because of this product and you people are trying to squeeze more.
whom i have to question : who will give answer and take responsibility?
Dealer - ?
Srinivas - first technician - ?
Madhu - second technician - ?
Arun - third technician -?
Vijayawada manager - ?
Gupta sir -- ?
Jul 17, 2018
Updated by venkatapavan Gupta sir said, just drop mail note that i can spend 5000/- for the board to the management. who is the management, who will solve my problem.
Jul 20, 2018
Updated by venkatapavan hi team,
if you are not able to give service at best price (which i can bare), kindly take back AC and return the amount.
thanks,
