[Resolved] Shine.com — finance requirement

rajinithya

from New Delhi, Delhi

Address:

chennai, 600011

First time received the call from Shine employee, request apply for Registasaton i said ok and apply paid Rs.3127.00 again they ask for Rs. 6478 and again they ask for Rs.8495 and again they ask for Rs.13805
so altogher we paid Rs.31905 shine emp. name of Rajini.

Complaint is why begin they are not say full amount.
I withdrawn my registrasation request to you refund the amount for Rs.31905.00
personal email ID [protected]@gamil.com
Mobile No.[protected]

Was this information helpful?

No (0)

Yes (0)

Jul 27, 2019

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2019

Shine.com Customer Care's response Dear Sir,

We are so sorry to hear that you have disappointed.Customer satisfaction is always a number one priority for us and we completely understand how upset you must feel. We apologize again for any trouble we may have caused you.

After a thorough review of your case, You raised prime concerns which are as listed below along with our responses :

-After the discussion with our team on welcome call dated on 12 June, 2019, we hope all your concern has been resolved as welcome call is an important part and the first interface to interact with our clients to initiate the services.
-On the basis of your understanding and the verbal consent the services has been initiated.
-Furthermore, you are our most valuable customer therefore; you might get calls from our sale representative proposing any other paid services at attractive price and it is up to you whether to avail or not.

Thank you for raising this matter and giving us an opportunity to perform even better.

If you have any questions or doubts, please do not hesitate to contact us at any time .

Regards,
Team Shine