[Resolved] Shine.com — Looting of Money initially and then also Not Providing good Services

vpk3697

from Pune, Maharashtra

Website:

www.shine.com

This is the same thing that happened with other users here, they (Amit Gupta -[protected] from Shine.com) call and ask to take the Services of 3999/-for featuring resume for 6 months etc and then transfer the call to other executive for getting more information on this. Then call was transferred to Navin Kumar - [protected] from Shine.com) and he asked me to pay further more totalling to INR 17500/- for another services on pretext that it would be of no use if you only take INR 3999/- service for which i paid them earlier and asked me to pay further.

Further i spoke to number of executives and seniors and somehow initiated with their services for amount totalling to INR 21000 to see if i get any good services Or not. But 2 months passed i got their services where in very normal CV, Cover letter were delivered by them for which i was not satisfied at all as already i had good many resumes, CV as compared to what they provided and then i asked them for Refund as i was not satisfied with their services.

In both the cases Shine.com(a HT media company) didn't refunded me the payment i did even i said to them that keep the INR 3999/- with you but atleast refund me the remaining amount of INR 17500 which they forced me to pay on pretext that earlier services paid (for 3999/-) would not be o[censored]se and any job seeker falls prey to it but what shine.com and their employees did is that they are LOOTING innocent people just to get MONEY also i gave them other option to provide me Good Services which they could not do so where am i wrong in asking them a Refund for Services NOT Satisfied.

Guys (shine.com, HT media) please keep up the reputation else CLOSE your Company..One day will come you will have to Pay 100 times more than what you are looting from us. Below are all the Contacts and phone numbers of the employees with whom i have spoken.

1. Amit Gupta
2. Naveen Kumar (this guy is a real bad guy who asked me to pay others are just the supporters)
3. Pallavi Kohli
4. Riccha Bagga - Richa.[protected]@shine.com
5. Arushi Chowdary - arushi.[protected]@shine.com ([protected])
6. Vijay Tyagi,
7. Bindu.[protected]@hindustantimes.com

PLEASE SOMEONE HELP TO GET THE SHINE.COM TO PAY OUR MONEY BACK...

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May 11, 2017

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Feb 17, 2017

Updated by vpk3697 MY Name: Veerendra K
Mobile: [protected]

Verified Support

Feb 21, 2017

Shine.com Customer Care's response Dear Sir,

With reference to our discussion, you raised prime concerns which are as listed below along with our responses which we have reverted on phone & email.

We strongly believe in customer satisfaction and always open for client discussion and feedback. Hence PFB the replies against each query.

1.Our servicing team had called you up for the welcome call as it is an important part and the first interface to interact with our client to initiate the services but there was no response.We had dropped you an email on Sat, Dec 10, 2016 at 6:44 PM for sharing the convenient time to explain you the process but we have not received any revert from your end.

2.You had availed the services on the basis of your acceptance.The invoices have been shared with you dated on Tue, Dec 13, 2016 at 11:32 AM and Fri Dec 9, 2016 at 3:09 pm.

3.For each and every service you had received the confirmation email from our end.

4.When LinkedIn has been assigned to the writer then you had also received the confirmation email for the Questionnaire and we have received the details from your end dated on Sat Dec 17, 2016 at 8:30 pm.

5.Arushi had already dropped you an email on Tue, Jan 10, 2017 at 11:58 AM that " writer is regularly trying to get in touch with you but either the calls are disconnected or not answered" and yet there was no response.

6. As you were not satisfied with the draft and for the same, we had changed the writer also.They tried to contact you several times but there was no response and writer had shared the draft on the basis of the inputs which you had shared with us via email.

Our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.We would request you to please provide the convenient time for the discussion with the writer.Will assure you that will provide the satisfactory draft.

Regards,
Team Shine

Mar 06, 2017

Updated by vpk3697 Also their are many such Complaints on Shine.com everywhere so their should be some Truth if everyone says /complaints about Shine.com..