[Resolved] Shine.com — money collected by hiding information as well as wrong information | |||
Dear Sir/Madam, Today one of team member (Sreejan Kumar) (though sent me email in name of Dheeraj ojha )from Shine.com called me and asked about their paid job service for one time payment of Rs. 4148, but he never informed me about next level payment of Rs. 6101. He never informed me that Rs. 4148 is only for registration in Shine. Even I asked him about regards to any further payment is there or not and he did not informed me anything. I think I am cheated by Shine because their team member hiding information collected money from me. I have a trust on Shine and don't expect this kind of behavior from Shine. Now I am begging justice from you, I hope you will not dissatisfy me. I have attached bellow my payment details. Your order#IN20180306_91431_162804 on https://payments.shine.com Billing Details Customer: Chandra Sekhar Samanta | [protected]@gmail.com | Pay Mode: Credit Card - Visa Bank Ref #: 010181 Instructions: Order Amount: INR 4148.00 Net Payable: INR 4148.00 Screenshot also attached herewith for your reference. Warm Regards, Chandra Sekhar Samanta Was this information helpful? | |||
Apr 10, 2018 Complaint marked as Resolved This complaint not yet resolved. Shine.com customer support has been notified about the posted complaint. Verified Support Mar 08, 2018 Shine.com Customer Care's response Dear Sir, Greetings from shine learning. With reference to your email, firstly we would like to apologize for the inconvenience and disappointment that you experienced with us. We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on an availability of information regarding our products and services as well as the service levels.Your feedback was essential to realize this flow in our system and we are taking all the necessary precautions to eliminate this. Our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.The issue has been already escalated with the concern team member.Please allow us some time while we carry out the necessary investigation and understand the situation. We will get back to you shortly and inform you about our findings and the steps that we will plan to take. We look forward to serving you and will make every effort to see that this never happens again. Thank you for your understanding and patience. Regards, Team Shine Verified Support Apr 10, 2018 Shine.com Customer Care's response Dear Sir, With reference to your email, we would like to inform you that you had made the payment of Rs.4148/- for the services. After availing the services our team member had called you up for the welcome call and at that time you had raised the concern.Our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.The issue has been forwarded to the sales team.After that, you must receive a call from them and according to them, your concern has been resolved. We tried to contact you several times to acknowledge the complaint but there was no response and we had sent the email as well for the same, Request you to please share the convenient time for the discussion because without any discussion we are unable to provide you the resolution. Thanking for your continued patronage and assuring you of our best services at all times. Regards, Team Shine | |||
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