| Address: House No. - 16, Defence Enclave, Kh. No. - 866/2, Block - K2, Mahipalpur |
Dear Team,
I have purchased the 1st Service on 17th Feb 2023 informed by agent that one of the representative will assist you to activate the service.
After that I have got a call saying that the service activation will take an 40-45 min. And also available on call with Laptop saying that all the information regarding your career will be taking and then they will assist for the services.
In that call, I have given all the information about me and my past career. Post that he given that without they forced me to take two more services after that he was forcing me take more services. Then I realised that they are just selling all the services.
After that I stopped all the things and asked on same day that I do not want any services from Shine.com and make the services to me.
Below are the three transactions:
1.
Transaction ID IN20230216_765120_170244
Name BIPIN KUMAR
Email bipin.[protected]@aol.com
Mobile [protected]
Amount (INR) 3657.00
Address
City
Description
2.
Transaction ID IN20230216_765190_183935
Name BIPIN KUMAR
Email bipin.[protected]@aol.com
Mobile [protected]
Amount (INR) 6478.00
Address
City
Description
3.
Transaction ID IN20230216_765193_184149
Name Mr. Bipin
Email bipin.[protected]@aol.com
Mobile [protected]
Amount (INR) 8495.00
Address
City
Description
Below are the communication I have received:
Dear Madam,
As I mentioned in my earlier email and today's call, please Do Not activate any services. Besides 1st Service of Rs. 3675, all other services are sold forcefully, showing those are mandatory services. Even after that saying that other services were trying to push me then, only I came to the conclusion that Shine.com is not offering the service which I have purchased, rather than that they are pushing different services and that to mandatory (if you will not buy that the already purchased services will not get activated).
Again I am requesting please do not activate any services forcefully. If you activate any of the services, it will be without my consent. I have emailed to cancel all the orders and refund them on the same date before activating any services with the subject "Cancel and Refund" to [protected]@shine.com, [protected]@shine.com, s.[protected]@shine.com.
And please do not change the trail email for further communication.
thanks & regards,
Bipin Kumar
+91 [protected]
On Saturday, February 18, 2023 at 11:37:54 AM GMT+5:30, ruby.[protected]@shine.com wrote:
Dear Sir,
Thank you for availing of services from shine learning.
We value your trust in our company, and we will do our best to meet your service expectations.
As discussed over the call about the service, your service will be activated with in 24 hrs as we have already mention, team has given you proposal and you have accepted the proposal so utilized the service and take maximum benefit on the service.
Thanks and Regards,
Ruby Tiwari
[protected]/[protected]
www.learning.shine.com
Please do not process any service. I have made below three payments.
Cancel all the services.
So, please make the refund of all the amount, i.e Rs. 3657 + Rs. 8495 + Rs. 6478 = Rs. 18630.
1.
Transaction ID IN20230216_765120_170244
Name BIPIN KUMAR
Email bipin.[protected]@aol.com
Mobile [protected]
Amount (INR) 3657.00
Address
City
Description
2.
Transaction ID IN20230216_765190_183935
Name BIPIN KUMAR
Email bipin.[protected]@aol.com
Mobile [protected]
Amount (INR) 6478.00
Address
City
Description
3.
Transaction ID IN20230216_765193_184149
Name Mr. Bipin
Email bipin.[protected]@aol.com
Mobile [protected]
Amount (INR) 8495.00
Address
City
Description
thanks & regards,
Bipin Kumar
+91 [protected]
bipin.[protected]@aol.com
To:
ruby.[protected]@shine.com
Cc:
[protected]@shine.com
Mon, Feb 20 at 2:19 PM
Dear Madam,
Thank you for your email.
Firstly, I would like to clarify that I Do Not Want any service from your company.
So, Kindly do not force any service on me. And If you are activating any service for me, then it will be forceful activation.
Secondly, I had to go to your call, and I answered the call and discussed this matter. So, please correct your words. Moreover, I have already mentioned in the email my request for the services and payments.
Could you tell me why you always change the subject line and forcefully activate the services?
I have clearly mentioned in the trail mail regarding the payments and services.
I have emailed to cancel all the orders and refund them on the same date before activating any services with the subject "Cancel and Refund" to [protected]@shine.com, [protected]@shine.com, s.[protected]@shine.com.
Kindly process the cancellation of all the orders and make the refund.
Thanks & regards,
Bipin Kumar
[protected]
From: ruby.[protected]@shine.com
Date: Monday, 20 February 2023 at 10:44 AM
To: Bipin Kumar
Cc: [protected]@shine.com
Subject: Shine learning process verification call: Final reminder
Shine learning process verification call: Final reminder
Dear Sir/Ma'am,
Thank you for availing of services from shine learning.
We value your trust in our company, and we will do our best to meet your service expectations.
With reference to your services, we again tried to contact you to confirm the services purchased by you and to explain the overall process of the services but the call was unanswered, and we have a turnaround time to initiate the services.
Hence, we are going to process your services.
In the overall process, we will be increasing the visibility and probability of your profile to get shortlisted by the recruiters and consultants, however, there is no job and interview guarantee.
If you get any call regarding payment refund don't entertain those calls those could be fraud calls Shine doesn't have any payment refund policy.
- Urge you to share your resume on [protected]@shine.com to process your services as without the same we will be unable to work on your services properly.
You have enrolled in the below services of shine learning.
Thanks and Regards,
Ruby Tiwari
[protected]/[protected]
www.learning.shine.com
Dear Madam,
Could you share me the policy?
Anyhow, I am not going to activate any of your services.
thanks & regards,
Bipin Kumar
+91 [protected]
On Monday, February 20, 2023 at 05:01:27 PM GMT+5:30, ruby.[protected]@shine.com wrote:
Dear Sir,
As we have mentioned there is no any refund policy before activation or after activation so we would request you kindly take the maximum benefit of the service.
Thanks and Regards,
Ruby Tiwari
[protected]/[protected]
www.learning.shine.com
Shine Learning is India’s largest professional courses and career skills portal. Launched by Shine.com, Shine Learning has a vision to up-skill the Indian talent pool to adapt to the changing job market. Our services have helped many customers over the years. We do not guarantee any interview calls or assure any job offers with any of our services.You are advised to be cautious of calls/emails asking for payment from other web sites that claim to offer similar services under the name of Shine.com. We have no associates/agents other than the partner sites that have been specifically named on the homepage of the website Shine.com. We have no refund policy. We also recommend that you visit Privacy Policy, Security Advise, Disclaimer and Terms and Conditions for further details.
From: Bipin Kumar
Sent: 20 February 2023 16:46
To: Ruby Tiwari ( BPO - Noida C-164 )
Cc: SHINE RESUME
Subject: Re: Shine learning process verification call: Final reminder
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Dear Madam,
I have already mentioned that I "Do Not Want" to avail of your services. Also, I let you know, No-one mentioned this "No refund policy" to me before selling the service.
And, as per as your call is concerned, today I have got only one call, and I have answered and talked to you.
How it could be possible, that before the service starts, the money can not be refunded?
So, Kindly process the cancellation and refund.
thanks & regards,
Bipin Kumar
+91 [protected]
On Monday, February 20, 2023 at 04:30:46 PM GMT+5:30, ruby.[protected]@shine.com wrote:
Dear Sir,
Greetings of the day
Refer to the mail, we are trying to connect with you but you are not responding the call hence request you kindly share the convenient time, so we can connect with you, as we have mentioned there is no any refund policy so we would request you kindly take the maximum benefit of the service.
Thanks and Regards,
Ruby Tiwari
[protected]/[protected]
www.learning.shine.com
Was this information helpful?
Greetings from shine learning.
Refer to your concern, we would like to notify you that in general, on a regular basis Shine.com send its registered candidates the best available online offers and services from time to time. In this case, while promoting the online learning courses and or services, our sales representative suggested you to avail the benefits from various online courses and or services.
It is pertinent to mention that all online learning courses and services offered by Shine.com are also available at Shine Learning, Web Portal. After going through & understanding the details of the products / online courses and services offered by us, you had availed the services.
It is pertinent to mention here that all the transactions were made by the you after going through the terms and conditions and after giving an acceptance prior to activation of services or as per the terms and conditions duly accepted by you.
We might want to repeat that have you purchased the services with your own assent and we have additionally shared all invoices alongside the dashboard interface at the time of initiating the services.
So, we request you to please utilize the services and take a maximum benefit of it.
If there are any other issues that need to be addressed, now or in the future, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side.
Regards,
Team Shine