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[Resolved]  Shine.com — Refund for forced payment in the name of shine.com

I had reported the matter immediately to you. However, No action in the matter has been taken till date.
I had recieved a call from shine.com executive, Mr Anurag Singh for registration for shine.com with a one time payment of Rs. 4719 which was made by me via netbanking. Next day one person named Saurabh Pandey called me from shine.com and said that my profile has been assinged to him and he will be assisting me in the matter from then onwards. Next he asked me to complete some steps on my email.

Upon checking the email I found that he was asking for some payment for some cources which I denied. However he kept on calling me contineously and forced me to do pyments. Ultimately I had made following payment through netbanking as I desperately wanted a job change:

1. 4719/-
2. 8017/-
3. 18826/-
4. 18879/-

Plese refer to attached screenshots.

Next day onwards I called them atleast 20-30 times but my call was not attended. However one day someone else picked up the call and said your profile has been rejected due to some more pendency and approx. expenses for the services shall be 30000 more which I refused to pay.

Now I am convicted that I have paid the entire amount by fraud Shine job circle. Neither I have been assisted in the matter nor given my refund.

Pl investigate the matter and return back my money immediately as I do not want your service services anymore. I have already paid around 50441/- from my hard earned money. Kindly refund the amount otherwise the matter shall be escalated further.

Regards
Raj Kumar
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Mar 10, 2022
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
Verified Support
Feb 26, 2022
Shine.com Customer Care's response
Dear Sir,

Greetings from shine learning.

Refer to your concern, we would like to notify you that in general, on a regular basis Shine.com send its registered candidates the best available online offers and services from time to time. In this case, while promoting the online learning courses and or services, our sales representative suggested you to avail the benefits from various online courses and or services.

It is pertinent to mention that all online learning courses and services offered by Shine.com are also available at Shine Learning, Web Portal. After going through & understanding the details of the products / online courses and services offered by us, you had opted the services dated on Jan, 2022

It is pertinent to mention here that all the transactions were made by the you after going through the terms and conditions and after giving an acceptance prior to activation of services or as per the terms and conditions duly accepted by you.

We might want to repeat that have you purchased the services with your own assent and we have additionally shared all invoices alongside the dashboard interface at the time of initiating the services. Our team member had called you up for the welcome call dated .They explained you the procedure in detail. Based on your comprehension, the services have been started.

In our best efforts to keep our customers happy and satisfied, we can offer you the below option:
Re-initiate the service
If there are any other issues that need to be addressed, now or in the future, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side.

Regards,
Team Shine
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