[Resolved] Shine.com — Regarding refund request submitted on 17 April 2025

[Resolved] Shine.com — Regarding refund request submitted on 17 April 2025

G gagandeepbali119 Apr 28, 2025 Mar 25, 2026 This thread was updated on Mar 25, 2026

I received a call from the Shine representative, related to my plans for shifting the job. During the call the representative introduced me to a service offered by them and told me that they are proceeding with the step. When I said okay, the representative on the other side told me that I have to pay some amount. I raised my concern to the representative as nothing was conveyed to me regarding the payment before initiating the step. I raised a concern again during one of these steps that I need some time to think this through, but the representative insisted that the live session will break so I have to pay the money. This thing happened around 7 times with the following transaction Ids. IN20250416_1187465_190703 IN20250416_1187479_190400 IN20250416_1187487_191910 IN20250416_1187498_191652 IN20250416_1187502_192321 IN20250416_1187508_193225 IN20250416_[protected]_[protected] Upon introspecting, after the call, I wrote a letter to shine.com regarding my dissatisfaction and to deactivate all the services, which were activated during the call and to refund the money. I submitted this letter on 17 April 2025 and today it is 26 April 2025 and still received no reply from shine.com related to future course of action regarding refund. Was this information helpful? No (1) Yes (0)
Mar 25, 2026 Complaint marked as Resolved I am still awaiting resolution of this issue from Shine.com. Although I received a communication stating that the matter is under review, there has been no further progress or resolution. Shine.com customer support has been notified about the posted complaint. Verified Support Apr 30, 2025 Shine.com Customer Care's response Dear Sir, Thank you for reaching out and bringing your concerns to our attention. We have received your grievance and want to assure you that it is being taken very seriously. Our team is currently reviewing the details of your case, and we are committed to addressing your concerns promptly and thoroughly. Your satisfaction is very important to us, and we will do everything we can to resolve this matter to your satisfaction. We appreciate your patience and understanding as we investigated the issue. If you have any additional information or questions, please feel free to contact us. Thank you for giving us the opportunity to make things right. Regards, Team Shine Mar 25, 2026 Updated by gagandeepbali119 I am still awaiting resolution of this issue from Shine.com. Although I received a communication stating that the matter is under review, there has been no further progress or resolution.
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