Shine.com — Regarding refund request submitted on 17 April 2025

I received a call from the Shine representative, related to my plans for shifting the job. During the call the representative introduced me to a service offered by them and told me that they are proceeding with the step. When I said okay, the representative on the other side told me that I have to pay some amount. I raised my concern to the representative as nothing was conveyed to me regarding the payment before initiating the step.

I raised a concern again during one of these steps that I need some time to think this through, but the representative insisted that the live session will break so I have to pay the money.

This thing happened around 7 times with the following transaction Ids.
IN20250416_1187465_190703

IN20250416_1187479_190400

IN20250416_1187487_191910

IN20250416_1187498_191652

IN20250416_1187502_192321

IN20250416_1187508_193225

IN20250416_[protected]_[protected]

Upon introspecting, after the call, I wrote a letter to shine.com regarding my dissatisfaction and to deactivate all the services, which were activated during the call and to refund the money. I submitted this letter on 17 April 2025 and today it is 26 April 2025 and still received no reply from shine.com related to future course of action regarding refund.
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