[Resolved] Shine.com — Totally unethical | |
I unnecessarily paid closed to 18000 rupees, the person who spoke to me was very rude and I was not informed well ahead to be ready with the amount. When enquired they said only few thousands and not more. Repeatedly they said I don't have to pay anything but I was forced to pay in the end. It is a complete shocking experience!!!. Please arrange for refund. Was this information helpful? | |
Dec 3, 2021 Complaint marked as Resolved Shine.com customer support has been notified about the posted complaint. Verified Support Nov 02, 2021 Shine.com Customer Care's response Dear Sir, We might want to repeat that have you purchased the services with your own assent and we have additionally shared all invoices alongside the dashboard interface at the time of initiating the services. As an extra measure to our unconditional commitment to customer satisfaction, we decided to mark your number on DND and will take a strict action against the persons who had called you for the services. These precautions will ensure that such errors will not happen again in the future. This would not have been possible without you drawing our attention to your case. We take this opportunity to thank you for your feedback which allows us to serve you and other customers better. We look forward to continuing to provide you with the best possible service. If there is anything else we can do for you, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side. Regards, Team Shine | |
 2 Comments | |
Comments
How can you say that I have paid with my own assent, this is a marketing gimmick that they are following @ shine, first of all they should inform the customer how much we should pay, that was never informed, when I asked that, the personal @ shine got so irritated he spoke in a very rude manner saying that I should be bothered about the job I am looking for and not the money. Even after paying 18000, he demanded another 15000₹ saying that he will not process my data for rest of the services. If shine is not money minded why can’t they explicitly display the charges on their website why call the customers and force them to pay the money as I experienced and after raising the complaint we don’t get any refund . This is really pathetic. Kindly arrange for the refund.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
77%
Complaints
4355
Pending
426
Resolved
3232
View all 4355 Shine.com reviews & complaints
View all Shine.com contact information
Greetings from shine learning.
Refer to your complaint, we would like to notify you that we are unable to track the order with the help of your name, if you are a paid member of shine learning then please share the registered email id and contact number so that we will be able to track the order and address your issue.
Regards,
Team Shine