Shine.com — I am complaining about refund my amount

Address:122001

I am shivani sharma. And i live in gurgaon. I am looking for a job. Than, i got a interview call from shine.com by pooja mam. She told me your cv has been shortlisted for pharmaceutical company. But first of all you will be submit 1450 rupy for registration fee.
And it is refundable. And we will provide you job. And this registration fee is available for 15 years. She trusted me.
Than i submit 1450 rupy by google pay with my name shivani sharma. And she said me your amount will be refund 1 p. M., today.
Than she transfer my call to another person. He told me he is from pharmaceutical branch which hold interview.
But first off all you will be submit 5000 rupy and it is also refundable. Than i said i did not get this type of any information by pooja mam. Than he say it is our terms and conditions. But this this also refundable.
Than i take back step and i cancellation my interview. After that i demand my refund 1450 rupy than they told me sorry mam it will be refund after 15 days. But i argue with him it is not come in my known.
But he sure me no mam it will be refund after 15 days it comes in process.
Than i disconnect the call and call the pooja mam. It was very shocked the same number i got call by pooja mam. That call received by that man who talk to me from pharmaceutical. It was serious matter.
Than i request to him transfer the call to pooja mam. Than i ask to her why you not tell be about further to pay 5000 rupy.
And please refund my amount whom i sent to you.
Than she told me it will be pay after 15 days because it not in our hands it will be in process.
And i said to her if you not pay my amount than what should i do. Than she said you can take legal action.

But i dont want any legal action. Its my humble request to the members of shine.com please refund my amount.

Mene paise imandari se diye to ap bi imandari se wapis kr de.
Yh paise hote hi mere pas to me kyu job dundh ti. So please refund my 1450 rupy
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Shine.com customer support has been notified about the posted complaint.
Verified Support
Nov 22, 2019
Shine.com Customer Care's response
Dear Ma'am,

Greetings from shine learning.

With reference to your mail, we are unable to extract records using your name. If you are a paid user of Shine.com, please share your contact number or the registered email id to help us check your profile and address your concerns.

Regards,
Team Shine
Nov 25, 2019
Updated by ShivaniPriyanka Sharma
My register email id is shivani.[protected]@gmail.com

But I didnt receive any information on my id when I paid.
But I paid amount by Google pay and that number is [protected].

And I transfer the 1450 rupy on [protected]@upi. There was name come from PRAMOD . And pooja mam said me it must be add your name Shivani Sharma and I added.

I am sending the screenshot which I paid to PRAMOD
Please check and transfer my amount same my google pay as usual as she said

And I am sending pooja mam number also.

Please resolve my problem
Thank you

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