Shiprocket — Complaint Against Shiprocket & Xpressbees for Wrong RTO Shipment and Denial of Claim

Address: 416, Phase III, Udyog Vihar, Sector 20, Gurugram, Haryana- 122008

I am filing a formal complaint against Shiprocket and its courier partner Xpressbees Surface for mismanagement of my shipment and an unjust denial of my claim despite clear evidence.

Shipment Details:
Order Origin: Delhi
Destination: Bangalore
Courier Partner: Xpressbees Surface
Date of Shipment: 2nd May 2025
RTO Initiated: 14th May 2025
Actual RTO Received: 15th June 2025
Order ID: [protected]
AWB No.: [protected]

I had shipped a parcel from Delhi to Bangalore via Shiprocket on 2nd May 2025, containing three clothing items. However, the package was not delivered to the recipient and was marked for RTO (Return to Origin) on 14th May 2025.

According to Shiprocket’s tracking, the RTO parcel was shown as delivered on 12th June 2025, but I actually received it on 15th June 2025. During the delivery window, I was not at home for 20–25 days, and someone else accepted the parcel on my behalf.

Upon returning, I discovered that the RTO parcel contains completely incorrect items, not belonging to me at all. I have clear images showing that the contents are wrong.

When I raised this with Shiprocket, their support team responded rudely and unprofessionally, claiming I was ineligible for a claim as it is beyond their TAT (Turnaround Time). This is unfair and unacceptable, as:
1. I received the wrong shipment.
2. I have proof to support my claim.
3. The delay in raising the issue was only due to my absence from home and not any fault on my part.
4. Shiprocket’s tracking system also shows incorrect delivery date (12th June vs actual delivery on 15th June).

This incident has caused me financial loss, stress, and inconvenience, and reflects a serious failure in Shiprocket’s service and accountability. I request the consumer forum to take strict action and direct Shiprocket to:
1. Investigate the issue properly,
2. Refund the full value of my lost shipment,
3. Compensate me for the inconvenience caused.

I have attached the following things:
1. Screenshots of the tracking details,
2. Photos of the received (wrong) contents,
3. Communication with Shiprocket's team,
4. Photos of the correct contents which I had sent,
5. Photo of RTO delivered parcel with label affixed.