Submit a Complaint
Claimed

Shiprocket Complaints & Reviews

www.shiprocket.in
1
Updated: May 6, 2026
Complaints 491
Resolved
33
Unresolved
458
So far, so good. Shiprocket is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shiprocket will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Shiprocket

Having problems with Shiprocket?

File a complaint and get it resolved by Shiprocket customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Postal & Delivery Services
Shiprocket

Shiprocket reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
[email protected]
from Jaipur, Rajasthan
Mar 1, 2024
Apr 18, 2024
This thread was updated on Apr 18, 2024
Resolved
Report
Copy
Resolved

Product delivery was not attempted, OFD locked applied

I have ordered a product from swiss beauty where first delivery attempt was made to my house and due to otp issue delivery agent took the order back, I requested for reattempt where next day i got message out for deliver but no delivery attempt made like this for next 2 days product was out for deliver and everyday i called delivery executive and he said madam i will deliver tomorrow but he never made any delivery attempt. After that they...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Pooja vakkanti
Feb 12, 2024
Feb 22, 2024
This thread was updated on Feb 22, 2024
Resolved
Report
Copy
Resolved

Not received the ordered kurti, received different kurti

I have ordered a yellow green mulmul cotton suit set on 7 feb 2023, order no : CF10139000. I have paid rs 980 on cash on delivery on 12 feb, after receiving the product when I have checked it is completely different set, which is very cheap quality not even worth 300. Please refund my money back...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mahadev477
Jan 5, 2024
Jan 31, 2024
This thread was updated on Jan 31, 2024
Report
Copy

They lost my shipment

Hello i send my parcel through shiprocket to itly here the awb number "[protected]"and it will not delivered to my friend yet and the status showing order fullfilled and when i try to contact the support team then they response by saying to check with his local post after cheking with local post we came to no nothing has arrived yet and they lost my parcel and my parcel contain goods of more than 30000 and i am not in a situation to bear...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
S.Ghosh.Amp
Dec 12, 2023
Jan 31, 2024
This thread was updated on Jan 31, 2024
Report
Copy

Constant pickup delay

This is the 2nd time I canceled the shipment just because of their fake commitments. Continuously I was talking to customer care but every time they assured me of the pick-up and asked for more time. But enough is enough. Don't we have value of our time? How long should we wait? Don't they have any work ethics? How could they expect people to wait for an unknown time? They should be banned. I created the order on 1st December which...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
S.Ghosh.Amp
Dec 6, 2023
Jan 31, 2024
This thread was updated on Jan 31, 2024
Report
Copy

Delay in pickup

I booked a parcel on 2nd December, which was supposed to be picked up on 4th December, but it was not picked up. Without any attempt, they updated that the pick-up was canceled by the seller which is completely false. Then it was rescheduled for 5th December but again it was not picked up and a message was sent updating that the pick-up was canceled on request of the seller when the delivery boy arrived, which is completely a lie. Then I...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
Jay1731
from Surat, Gujarat
Nov 30, 2023
Feb 1, 2024
This thread was updated on Feb 1, 2024
Report
Copy

My product is changed

Address: Talad olpad surat

Deliverd product is changed plzz return the product and refund my payment

This product is wrong
We are cheated...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sai Shiny
Oct 19, 2023
Nov 22, 2023
This thread was updated on Nov 22, 2023
Report
Copy

Courier not delivered even seller and buyer requested

Address: 416, Udyog Vihar III, Sector 20, Gurugram, Haryana 122008

I have done an online order from a seller Raja spiritual through rssonline.in, they shipped it through shiprocket, the mobile number was put wrong. The courier boy came to our house and given the item and we opened but he asked for OTP, since the mobile number is wrong we couldn’t able to provide the OTP. We requested the OTP to registered email address but courier boy said he don’t know anything and took away the product back and we...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
sai416
from Hyderabad, Andhra Pradesh
Aug 24, 2023
Aug 31, 2023
This thread was updated on Aug 31, 2023
Resolved
Report
Copy
Resolved

Delivery of Wrong Product

Address: Shiprocket 416, Udyog Vihar III, Sector 20, Gurugram, Haryana 122008

I have placed an order on Aug 15 2023 in https://vapevibe.in/. Order hasbeen shipped via Shiprocket with Order No #1304, Delhivery Tracking code : [protected]. And order has been shipped on Aug 18 10.31 AM, Package Got delivered[protected].57 PM. Package contains 3 15ML liquid bottles But it was mentioned as SMOK LP1 Replacement Coil. So Finally they cheated me by sending 3 waste bottles instead of my Product....
Helpful
Found this helpful?
1 Comment
Report
Copy
M
Mahwish Ansari
Aug 18, 2023
Aug 31, 2023
This thread was updated on Aug 31, 2023
Report
Copy

Pack of 2 Adjustable high impact sports bras for women zip front

Address: Sindhora

I have order the w sports bras but i recieved 1 chiep quality bra that look very vad and i want to returnt it...
Helpful
Found this helpful?
2 Comments
Report
Copy
R
Ranjith11
Jun 1, 2023
Report
Copy

Fake Delivery

Website: app.shiprocket.in

Here is the mail communication send to shiprocket about my issue.

" I am writing to express my deep concern and frustration regarding the unresolved delivery dispute for AWB [protected]. Despite my continuous efforts to seek a resolution, the matter remains unresolved, and I have not received adequate communication from your team.

On May 8, 2023, at 09:38 AM, I initially raised a delivery dispute concerning the...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
Avantikakas
from Kanpur, Uttar Pradesh
Apr 20, 2023
Report
Copy

My bank details are getting rejected

I am trying from a week to register my bank details but still facing the same issue. The bank is getting rejected by them. My remmitance is on hold I want it back to my account please do something to solve this issue....
Helpful
Found this helpful?
1 Comment
Report
Copy
N
Naruto75
from Bengaluru, Karnataka
Dec 3, 2022
Report
Copy

Fraudulent product shipped

Address: Bangalore

Shiprocket —
Shantnu
Omani Fresh, 1st Main Rd, 1st Block Koramangala, Bangalore
Dec 03, 2022
Kindly provide your seller digi store contact number Or refund the money. Irresponsible work by shiprocket. Not helping customer from fraudulent. Without verifying the seller, they're doing scam. I have purchase smart watch buy one get one earpods along with for Rs 1199/- from digi store online. Shipment was done by...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
[email protected]
Nov 24, 2022
Report
Copy

Item disposed off without giving refund.

AWB[protected]. My order wasn't delivered to customer so i asked for return of the same. But i didn't get the return product and no attempt was also made. (no calls received from delivery agent either). Now they're lying that attempt was made and now it is disposed off. They're not giving refund also. Worst....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
[email protected]
Jun 25, 2022
Report
Copy

Regarding wrong item delivered

Address: Shipment was from gujarat

I have ordered a product and it has been delivered (Tracking id- AWB[protected]. However, the product I have ordered and the product I have received is not the same product.
Pl take necessary action so that I can receive the same product as I have ordered or make refund of the COD amount Rs 1400....
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Ketaki123
Jun 13, 2022
Report
Copy

Not delivering the order

Address: Thane Maharashtra India

It has been over a month that i placed an order from one of the Instagram stores, but I didn't receive the order, 2 days ago i got a call from ship rocket that I'll receive my order the next day, now I am calling them, it's not reachable and didn't receive my order....
Helpful
Found this helpful?
Write a comment
Report
Copy
N
nazuk123
from Trivandrum, Kerala
May 23, 2022
Report
Copy

I haven't received my prepaid order

Address: Shiprocket Plot No.- B, Khasra- 360, Sultanpur, M.G. Road, New Delhi- 110030

I have ordered a prepaid product though a genuine and official site and while tracking expected delivery date is keep on changing every alternate day.. it's was like 10 days in total
shipment was already reached near my place and next day that got updated like misrouted and product is dispatched to another city and after that no updates since 3-4 days
no contact number..to connect shipping company .. shipment was done through...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sarwar Hakim
from Mumbai, Maharashtra
Jan 2, 2022
Report
Copy

DTDC lost my courier

This complaint is in reference to Consignment no. D83672740 which has not been received by the customer, however the status is showing as delivered. But when we checked the proof of delivery the stamp or signature was nowhere found.. Kindly look into the matter urgently as very crucial document and books were missing. I didn't expected this of service from DTDC/Shiprocket

When I complained - they wrote to me "Dear...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
T
Telsmon Augustine
Dec 12, 2021
Report
Copy

Not Delivering

Order ID[protected]
Order Placed On03rd Dec 2021
Tracking ID
[protected]
Activity : Pending - Office/Institute closed
Location : Bengaluru_Agrahara_DC (Karnataka)
11 DEC
03:18 PM
Activity : Pending - Consignee Unavailable
Location : Bengaluru_Agrahara_DC (Karnataka)
10 DEC
07:02 PM
Activity : Dispatched - Out for delivery
Location : Bengaluru_Agrahara_DC...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rollnpuff
Nov 19, 2021
Report
Copy

My parcel is still not delivered

I made a shipment through shiprocket panel on 31st October and still they haven't delivered the parcel everytime I call they just say wait for 24-48 hrs it's height now and they don't behave properly....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Arshi Barwad
Nov 13, 2021
Report
Copy

Order 13 days late & misrouted

Order details:
Order ID [protected]
Order Placed On17th Oct 2021
Tracking ID
D83581302
This order shows 12 days late and also shows “Misrouted” . Please help me receive my order soon....
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Gati-KWE
2.3
(1037)
GMS Worldwide Express
1
(164)
Blazeflash Couriers
2.1
(286)