[Resolved]  Shiprocket — Irresponsibly kept me awaiting and asked for cancellation and reassignment

Address:Shiprocket 416, Udyog Vihar III, Sector 20, Gurugram, Haryana 122008

I've been waiting for my order from 30.04.2024 to 08.04.2024, and despite numerous calls to address the issue, they have only offered false reassurances. Now they're suggesting I cancel the order and reassign, which is incredibly unprofessional and irresponsible, not to mention a waste of time. I shouldn't have to go through the hassle of changing the package, downloading and printing a new label and manifest, and then affixing it to the package. Why should I bear the cost of their incompetence? There are other courier options available, but they seem intent on making it difficult for customers to withdraw funds from their wallets. Why can't I access my own money? If I'm dissatisfied with their service, I should have the freedom to choose another courier partner and receive a refund promptly. I demand the return of my 600.51 Rs from their wallet to my account. Your assistance in resolving this matter would be greatly appreciated.

Corporate Office Address : Shiprocket 416, Udyog Vihar III, Sector 20, Gurugram, Haryana 122008

Registered Office Address:
Plot No. B, Khasra No. 360, M.G. Road, Sultanpur, Gadaipur, MEHRAULI, South, Delhi, 110030

+91- [protected]
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May 13, 2024
Complaint marked as Resolved 
Finally Today I got 500 back from their wallet to my account.
Shiprocket customer support has been notified about the posted complaint.
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    Shiprocket Phone
    +91 92 6662 3006 [Support]
    +91 11 4117 1832 [Sales]
    Shiprocket Address
    Plot No.- B, Khasra- 360, Sultanpur, M.G. Road, New Delhi, Delhi, India - 110030
    View all Shiprocket contact information