Shiprocket — Delayed delivery

I am a seller using shiprocket as logistic partner, i had picked up a parcel from jaipur on 16th of october using ekart which is a sup-partner under shiprocket logistics, They had initially given me ETA of 20th october, after which it has been further delayed to 27th october, 28th october, 30th October and now 2nd November. I went to ekart hub near me and they said it ia most likely lost but the company wont update it as lost and i wont get compensation. the parcel is for Rs.40600 and i just did not lose the parcel amount, but also an exhibition where such product was going to be displayed. and i am calling shiprocket and there has been no relief from their end. i am mentally harassed by such behavior and i really want either the delivery or the compensation amount.