Shiprocket — Delivered fake product

Subject: Complaint Regarding Wrong/Fake Product Delivered – AWB No.[protected]

To,
Shiprocket Customer Support

Respected Sir/Madam,

I am writing this to raise a complaint regarding a wrong product delivery through Shiprocket.

Order Product: iSteady Gimbal Stabilizer for Smartphone

AWB Number:[protected]

Delivered Product: Intelligent Breathing Cupping Massage Instrument (Wrong/Fake Product)

I had specifically ordered a smartphone gimbal stabilizer, but instead, I received an entirely different and irrelevant product. This is a clear case of wrong/fake product delivery and is causing me inconvenience and financial loss.

I kindly request you to:

Arrange for an immediate return pickup of the wrong product.

Initiate a full refund/replacement for the correct iSteady Gimbal Stabilizer.

Investigate this issue with the seller to prevent such fraudulent deliveries in the future.

I am attaching photographs of the delivered product and the packaging as proof for your reference.

I expect your urgent action on this matter. Please confirm the resolution at the earliest.

Thanking you,
SARATH RAJAN
+91 [protected]
[protected]@gmail.com