Dear Shiprocket Support & Grievance Team,
I am writing to express my final concern regarding the extremely unprofessional handling of my first order, which has caused serious damage to my brand's image and mental stress.
Issue Summary:
On 11 July, my parcel (AWB: [protected]) was not picked up by XpressBees.
On 16 July, the pickup was cancelled with the false reason: “Pickup location is out of service area”.
On 17 July, I used the same courier (XpressBees) from the same location, and pickup was successful (AWB: [protected]) — clearly proving the earlier reason was false.
You promised delivery by 21 July, then 23 July, and now 24 July, but the parcel is still stuck in my city.
I have made multiple calls, raised multiple tickets, yet no one has resolved the issue.
My Demands:
Deliver the parcel (AWB: [protected]) FREE OF COST, as promised earlier.
Pay me ₹1000 as compensation for:
Business loss
False pickup cancellation
Mental stress
Wasted time and customer dissatisfaction
If these demands are not fulfilled within 48 hours, I will have no choice but to proceed with a consumer court complaint and share my experience publicly on social media and review platforms.
I hope Shiprocket values its seller relationships and resolves this matter immediately.
Sincerely,
Nilesh Barot
Mobile: [protected]
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