| Address: | Plot No.B, Khasra - 360, Mehrauli-Gurgaon Rd, Sultanpur, New Delhi, Delhi 110030 |
Hi, we send an order via shiprocket on 20 jan 2022, following with the AWB NO.[protected] and courier company is ecom express. This order was picked up from our place on the same day and has been updated and scanned by their agent Rahul singh . But the shipment got cancelled automatically without any update on 31 jan 2022 . After making several calls and emails to the shiprocket they were unable to provide us the details regarding cancellation and moreover their support says shipment is not cancelled . When we asked them that why it shows cancelled to us, They promised to reach out via email and provide a resolution but failed . The shipment value is INR 9162/- and ' shiprocket' isn't being able to resolve the blunder caused .
This isn't the first case, We still have more issues pending with them of wrong item delivered and wrong tracking statuses . Out of which one refund was promised by shiprocket's account manager But they failed us there too.
We request the team to either hand over the package back to us or provide a refund of the same ( full amount )
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This is to update that after raising a complaint, Shiprocket's team has made even bigger blunder .
They have now shared a FAKE POD .
The shiprocket's team has created a fake RTO SHEET along with a FAKE STAMP of our brand .
This is a clear case of FRAUD .
Attaching a picture of my original stamp and fake stamp along with the fake RTO SHEET .
Points To notice -
1) THE SHEET IS FAKE AS RTO SHEETS NEVER INCLUDE THE PRODUCTS NAME .
2) THE FAKE STAMP HAS THE ALPHABETS IN CAPITAL LETTERS
WHEREAS MY ORIGINAL STAMP IS DIFFERENT .
3) THE FAKE STAMP IS TOTALLY NEW, AS WE CAN SEE THE INK GETTING SPOILED A LITTLE AS IT'S A FRESH STAMP
WHEREAS MINE IS SUPER SUTTLE AS IT'S ALREADY 2 YEARS OLD
THIS IS A CLEAR CASE OF FRAUD, WE WOULD REALLY APPRECIATE IF WE CAN GET THE DETAILS OF THE PERSON BEHIND THIS . THIS IS ILLEGAL TO MAKE A FAKE STAMP OF ANY BRAND .
How do i trust shiprocket now ? When they're doing such terrible blundes just to escape from their mistakes .
WE REQUIRE THE FULL AMOUNT OF INR 9162/- TO MY BANK ACCOUNT ONLY ALONG WITH THE PREVIOUS LOST AND INCORRECT ITEMS DELIVERED PACKAGES BY SHIPROCKET.