Shiprocket — Parcel missing or not delivered

Hello,

A courier was sent from my end to a customer named Kulvinder Kaur through Amazon Transportation Services. The AWB details are as follows[protected]. The shipment seems to be delivered as per the tracking number but the client hasn't received it yet. She supposedly received a call from Amazon courier partner to step out to accept the package, which she did but apparently the parcel got delivered and she never received it. Days are passing by but I've seen no urgency in the response as well as no prompt decision making on this issue. I would request Shiprocket to generate a refund as shipments below 5000 INR are secured by shiprocket or provide us the parcel in mint condition. Furthermore, The POD given for the AWB[protected] is incorrect. The proof of delivery in Shiprocket's website clearly states a client's signature is to be provided instead what I've received is a map of the delivery address which is again incorrect. The delivery boy never handed the courier to the client.