[Resolved]  Shiprocket — Product not received however showing delivered

I have ordered Order ID : #28515 from Cosmic Byte. They have shipped product Via shiprocket Awb no.[protected].

However the day when i was going to receive the product i have received a message that your order delivered. I haven't received any call from delivery boy and neither recieved the product.

I tried to call shiprocket but they have worst customer care for reciver i wasn't able to connect with them.

I have also raised the ticket in Cosmic byte on same evening and called next morning.

They are saying that are investigating. I had already paid for the product now i don't have product and neither any reply in that ticket even after 24 hours.

I am not sure where to raise this concern.

Where is my product.